Roles

Take a gavel to judgmental thinking.

Don't give backhanded compliments.

Eradicate assumptions to improve client and patient care.

See which bad seeds pollinate your practice.

Ban bad owners, not breeds.

A sincere recommendation isn't the same as a sales pitch.

National Report - The business of buying and selling veterinary practices continued into early 2009 at a steady pace, with some brokers even reporting sales increases.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Follow these guidelines to maintain professional relationships with fellow equine practitioners.

Here are 5 unsavory types, and how to keep these bad apples from spoiling your team.

Study shows workers continue to seek greener pastures.

Lose your co-workers' goodwill-and respect-with these simple steps.

Technician ranks No. 2 in recession-proof jobs.

Use this checklist to prepare for the day's appointments and predict clients' and patients' needs.

Lakewood, Colo. -- A new guide to help veterinarians counsel pet owners about behavior problems has been developed by the American Animal Hospital Association (AAHA).

Practices that offer superior client care today will be better off tomorrow.

A tax on veterinary services is officially off the table in California.

Help your clients receive $20 to put toward wellness services at your practice.

Research shows secondhand smoke can cause cancer in dogs and cats.

Web survey shows 28 percent of pet owners would kick the habit for their pets.

Handle attention-seeking team members.

Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.

Veterinary expert Dr. Ernie Ward says that if clients ask questions as a result, it's a chance for you to bond.

After being laid off, former television journalist pursues his lifelong dream of working with animals.

Experts agree that technicians are the key to client compliance with home monitoring of diabetic pets.

Team members have to pick up trash and pull weeds when taking time to smoke a cigarette.

Clients need to brush their pets teeth to prevent dental disease and other illnesses.

Here's a position-by-position list of who should do what.

Look at all the layoffs, even within the biggest and strongest companies.

The prospect of building an all-new practice facility is a daunting one, especially for veterinarians who have not owned a practice before.