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7 ways to give thanks
Show clients you appreciate their business with these simple gestures.
Talking like cats and dogs
When your team speaks, it might sound like a cacophony of meows and barks. Even if you're the lone feline-esque voice, you can still communicate. Just identify your verbal tendencies-as well as those of your co-workers-and strive to get along with the rest of the pack.
Make a punctuality pact with team members
How to handle chronic tardiness.
Tame your beastly boss spotlight
A "beastly" boss caught on camera.
Cut excuses to the core
It's your job to help pets, so it's also your job to help clients-without judging them.
Pets keep humans healthy
Our furry friends do more than keep us company.
Good works equal good business
A new study shows consumers will pay more for brands that support a charitable cause.
Video: Fight for your pharmacy income
Consultants Gary Glassman and Mark Opperman explain why you should hold on to your pharmacy revenue-and how to win against Internet pharmacies.
Get noticed
Get noticed online
Employee self-evaluation form
Use this form to help team members assess their job performance.
Video: How to handle a crying employee
Stress in the workplace might sometimes overwhelm your employees. Here's how to comfort them when the tears start flowing.
California considers tax on veterinary care
California is looking for ways to make ends meet, including a proposed new veterinary service tax.
Love your coffee, love your clients
Holding a steamy cup of java will help you warm up to difficult clients, a new study says.
Reduce stress to increase productivity
Follow these tips to improve your time management skills.
Free team training on pet obesity
Learn to help pets fight the high numbers on the scale with this 6-part interactive training module.
Part 4: Carry food to care for clients
Part 4 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.
Part 6: Pet weight loss quiz
Part 6 of a six-part online learning course about making successful pet weight loss recommendations.
Part 5: Pet weight loss evaluation case study
Part 5 of a six-part online learning course about making successful pet weight loss recommendations.
Part 1: Raise clients' awareness of pet weight problems
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Talk is cheap-and more valuable than money
Bosses say communication is better than rewards at boosting team morale, according to a new study.
The case for year-round prevention
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Sample script: Publicize your payment plans
The best time to talk about financial matters is during wellness visits.
Talking teeth with timid clients
Chew on this advice for improving dental compliance.
Our ractice has no 'P' in it
Here's a fun way to stop marking.
Never work late again
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
Closed-door policy
Make sure clients leave with their hands full.
Performance reviews: Get ready to shine
Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.
The next step for technicians
Specialties allow credentialed technicians to further their careers.
The ABCs of inventory
It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits.