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Who are your patients?
See which species visited the veterinarian in 2006.
How I wow clients at every visit
Take extra steps to leave clients saying, "Wow!"
Variety is the spice of life-and quality care
Build the skills you need to treat feline patients.
Don't like my cat? Fake it
Clients can sense if you're not a feline fan.
Ripe vs. rotten team members
Is your team functional or dysfunctional?
5 mouser myths debunked
Teach clients the facts behind the top feline fables.
Ask Amy: Silence verbal abuse
Stop hurtful and embarrassing comments.
Get cats out of the shadows
Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.
When should you act as the jury?
Take a gavel to judgmental thinking.
Naughty or nice
Don't give backhanded compliments.
Stop judging clients
Eradicate assumptions to improve client and patient care.
Apples to apples
See which bad seeds pollinate your practice.
Praise for pit bulls
Ban bad owners, not breeds.
Sample script: Push products without being a pushy salesperson
A sincere recommendation isn't the same as a sales pitch.
Economy altering dynamics of practice sales
National Report - The business of buying and selling veterinary practices continued into early 2009 at a steady pace, with some brokers even reporting sales increases.
Don't send patients home groggy
Re-evaluate your anesthesia protocol to prevent patients going home groggy.
The golden rules of referrals
Follow these guidelines to maintain professional relationships with fellow equine practitioners.
How to deal with rotten team members
Here are 5 unsavory types, and how to keep these bad apples from spoiling your team.
Employees can still-and will-leave employers
Study shows workers continue to seek greener pastures.
10 ways to drive your team nuts
Lose your co-workers' goodwill-and respect-with these simple steps.
Technicians will weather the economic storm, report says
Technician ranks No. 2 in recession-proof jobs.
Sample client checklist
Use this checklist to prepare for the day's appointments and predict clients' and patients' needs.
AAHA releases new behavior guide
Lakewood, Colo. -- A new guide to help veterinarians counsel pet owners about behavior problems has been developed by the American Animal Hospital Association (AAHA).
Service: The secret to survival
Practices that offer superior client care today will be better off tomorrow.
California dumps vet tax proposal
A tax on veterinary services is officially off the table in California.
New campaign gives pet owners money for veterinary care
Help your clients receive $20 to put toward wellness services at your practice.
Secondhand smoke harms pets
Research shows secondhand smoke can cause cancer in dogs and cats.
Could pets help owners quit smoking?
Web survey shows 28 percent of pet owners would kick the habit for their pets.
Dealing with Drama Dharma
Handle attention-seeking team members.
Efficiency study: How to do more with less
Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.
