Roles

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Q. How can we make sure we capture all the services performed during appointments?

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

Seeing our board members at CVC East in Baltimore clearly got to me.

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women-and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Albany, N.Y. - New York nurses want veterinarians to stop calling their technicians "nurses" - a term they say applies only to the human-health profession.

Everyone on a veterinary team wants to know where you're headed and how your team is doing. Answer those questions by giving your team a clear vision and identifying your first goals along the path.

The strongest practice teams work on their business, not just in it. Use this approach to give structure to your conversations about what paths to pursue.

The client looks up from your estimate and says, "Wow. That's a lot." What do you say when you encounter price resistance?

Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.

This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.

Get a handle on scheduling with this spreadsheet example.

Albany, N.Y. - 4/9/08 - New York nurses want veterinarians to stop calling their technicians 'nurses' -- a term they say applies only to the human-health profession.

New York nurses want veterinarians to stop calling their technicians 'nurses' -- a term they say applies only to the human-health profession.

Use this form to answer clients' most common questions about the disease.

Use this Excel spreadsheet to show associates and team members how much you spend to employ them.

We see it every day: fat cats, fat dogs, fatter cats and fatter dogs.

The recovery period is a very important period where vigilance is the key as complications such as hypoventilation; hypoxemia, hypothermia, pain, and excitation are not uncommon.

The basal T4 concentration is useful in most cases.

The electrocardiogram (ECG) is a record of the average electrical potential generated in the heart muscle at the body's surface.

For the young puppy, the purpose of micturition and defecation is to rid the body of wastes.

History, ocular surface diagnostics, tonometry, culture and sensitivity, cytology, biopsy, ERG, ultrasound

Eyelids cover and protect the globe, remove debris by blinking, and spread the tear film, and the eyelid margins contain the meibomian glands.

The massive amount of information and misinformation about petfoods on the World Wide Web, in books and publications, and elsewhere has led to considerable concern and confusion by the pet owning public.

In veterinary dentistry literature, the use of more precise terminology is recommended with regard to the prevention and treatment of periodontal disease.

Pain is defined as an aversive sensory and emotional experience.

As in human dentistry, veterinary dentistry uses a combination of power and hand instrumentation.