Roles

A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.

What you can do to get clients on board with your dental recommendations.

Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?

"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.

It's a jungle out there. With so many different species of practice owners running around, how are you supposed to know how to interact with them?

A few minutes per appointment can save you a lot at the end of the day.

The gender earnings gap: It's difficult to talk about. But talking-with authority-is what female vets must do to earn more.

Let your manager know what you expect him or her to do.

You are perfectly positioned to benefit from change. Here's how to make the most of three key management decisions.

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Use this form to educate clients about your wellness schedule for cats.

Use this form to educate your clients about the stages of dental disease.

Download these calendar images as desktop backgrounds.

AVMA, other organizations seek to stop injuries through education May 18 to 24.

Learn how to encourage your doctor or manager to pursue an idea for change with you.

How would you rate your current job? Take our quick poll.

View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.

Dr. David Plante has traveled the world and lived to tell about. And he's got the pictures to prove it.

Know what to expect no matter which court your veterinary malpractice lawsuit takes you to.

Reap the benefits of a well-managed relationship with an animal-welfare group.

Download this PDF worksheet to get an ROI formula and a list of essential questions.

Motion to strike is not when a snake starts coiling.

A small terrier gave me a big love of foster pet parenting.

If you provide high-level care and compassion, most clients won't get worked up about fees.

We wondered aloud over the din of the roaring river if these rapids were runnable.

Will anesthesia hurt her baby? Is it risky for her to be around sick pets or toxic drugs?

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Q. What do you do when clients say at checkout they want to pay later?

Biannual deworming protects patients and encourages regular wellness visits.

Good associates are rarer than hen's teeth, so how do you attract them to your cozy practice and keep them?