Roles

The most important communication regarding feline diabetes occurs in those five minutes after the diagnosis. Many clients express shock and distress after hearing the diagnosis, and it is imperative that you allay their fears by explaining that the disorder is treatable and emphasizing that successful management requires a high level of care and strong commitment from the caregiver.

Technicians zero in on missed charges to increase revenue.

When I heard that one of my clients thought she could talk me out of anything, I knew I must have seen that pet owner during my first two years of practice.

Involving your team members in the process is a better way to hire.

Q. How do I inspire an uninspired team member?

Q. How do I set boundaries for employees' conversations while at work?

Top five reasons for needing a breather from work.

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Each employee at VetSelect Animal Hospital in Dearborn Heights, Mich., receives two bonus certificates with every paycheck.

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Show your new team members you're working to make their jobs easier and provide the best service and care.

Dr. Brent Cook, the co-owner of Kingsbrook Animal Hospital in Frederick, Md., learned firsthand that helping his associates become comfortable with a new equipment purchase is key.

Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.

I often get calls from managers who feel like owners don't respect or listen to them.

Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

DVM Newsmagazine asked five market leaders to talk about consumer attitudes.

Publicly document all those freebies.

This veterinarian will be testing for a black belt soon.

Use this questionnaire to help employees assess their roles and performance in your practice.

You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.

A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.

What you can do to get clients on board with your dental recommendations.

Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?

"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.

It's a jungle out there. With so many different species of practice owners running around, how are you supposed to know how to interact with them?

A few minutes per appointment can save you a lot at the end of the day.

The gender earnings gap: It's difficult to talk about. But talking-with authority-is what female vets must do to earn more.

Let your manager know what you expect him or her to do.