Roles

You are perfectly positioned to benefit from change. Here's how to make the most of three key management decisions.

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Use this form to educate clients about your wellness schedule for cats.

Use this form to educate your clients about the stages of dental disease.

Download these calendar images as desktop backgrounds.

AVMA, other organizations seek to stop injuries through education May 18 to 24.

Learn how to encourage your doctor or manager to pursue an idea for change with you.

How would you rate your current job? Take our quick poll.

View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.

Dr. David Plante has traveled the world and lived to tell about. And he's got the pictures to prove it.

Know what to expect no matter which court your veterinary malpractice lawsuit takes you to.

Reap the benefits of a well-managed relationship with an animal-welfare group.

Download this PDF worksheet to get an ROI formula and a list of essential questions.

Motion to strike is not when a snake starts coiling.

A small terrier gave me a big love of foster pet parenting.

If you provide high-level care and compassion, most clients won't get worked up about fees.

We wondered aloud over the din of the roaring river if these rapids were runnable.

Will anesthesia hurt her baby? Is it risky for her to be around sick pets or toxic drugs?

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Q. What do you do when clients say at checkout they want to pay later?

Biannual deworming protects patients and encourages regular wellness visits.

Good associates are rarer than hen's teeth, so how do you attract them to your cozy practice and keep them?

Everyone can start to break the impasse between private practitioners and shelters by listening.

Learn what to do when you suspect neglect.

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Stop waiting for your boss to notice you quietly toiling away, longing for more responsibility or a promotion. It's your career, so what are you going to do with it?

His motto? No team member will leave his practice feeling unchallenged, concede to a lack of direction, or have professional growth hindered.

The tales clients tell can poison or profit your practice.

Communication failures between facilities lead to disconnect and tension.