Roles

Maintaining balance in your life can be challenging with today's frenetic pace, but it's a goal well worth pursuing. Here's a way to do it.

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

Here's inspiration and advice for those highs and lows.

Get an inside look at why clients don't comply.

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Pets don't have to deal with pain-but they do.

A surprising number of principals in veterinary practices depend on themselves for their financing needs. With conventional financing increasingly more difficult to obtain, it's now the No. 1 form of financing used by small business owners. It's quick, doesn't require a lot of paper work and often is less expensive than conventional financing.

Team terrorists come in all shapes and sizes. While you may not find any telltale boxing gloves in their lockers, you've probably encountered at least one in practice.

Feline healthcare is in crisis stage, says CATalyst's director.

Not too good, unless team members get training.

Impotent might be the best word to describe a law that would have required almost every cat and dog older than 4 months to be spayed or neutered before the measure was dramatically altered on the California Senate floor.

Lakewood, Colo. - Associate veterinarians are jumping jobs faster than the average American worker, according to a new study, and salaries that don't keep pace with inflation could be partly to blame.

When clients face tough money choices, you'll need to be prepared to explain the care their pets need.

Here are questions to ask about prospective plans.

Here's how to help associates shine.

The use of green products is on the rise.

Ever feel like you're talking to a wall? Can't understand your boss's way of thinking? What is it with kids these days? Before you get frustrated, check out how the generations in today's workforce are different.

Education is key to satisfying the demand.

As David Bowie says, "Time may change me." And time's probably changed your practice, too. Did you have computers in your practice 10 years ago? Or five? Perhaps. How do you use them? Do you schedule appointments, search the Web for product information, or look for tools to educate clients and improve your practice's efficiency?

Managers: Take responsibility and ask your team to do the same.

The Bureau of Labor Statistics offers a snapshot of salaries for careers with similar educational requirements.

The Pareto Principle is an observation (not a law) that most things in life are not distributed evenly. It could mean any or all of the following:

Fifty percent of team members say their practice hires a few times a year, according to the 2008 Firstline Professional Growth Study.

Technicians, practice owners, and associates each share their view of which technician tasks are delegated in a practice.

Use this client education form to teach pet owners about the blood work your veterinary practice recommends.

The average Firstline practice includes 1.5 practice owners, 2.3 associates, 1 practice manager, 3.8 receptionists, 2.6 credentialed technicians, 4.3 veterinary assistants, and 2.5 kennel assistants, according to the 2008 Firstline Professional Growth Study.

Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions.

Success creates positive momentum for more achievement and builds your confidence. So follow these tips to position yourself for success.

Home foreclosures climbed 53 percent in June above the previous year.

Charter members of the Academy of Internal Medicine for Veterinary Technicians (AIMVT) received veterinary technician specialist (VTS) credentials on June 3 at the American College of Veterinary Internal Medicine Forum in San Antonio.