Expert Interviews
Employee theft: It happened to me (Part 5)
Do you think your staff would never betray you? Neither did these veterinary professionals.
Employee theft: It happened to me (Part 4)
Employee theft: It happened to me (Part 3)
Phone shoppers: Opportunity, not nuisance
A dismissive attitude can let clients slip through your fingers.
The dvm360 Five - Episode 33
Firstline Editor Kerry Hillard delivers news on NCVEI, Pfizer, the dvm360 iPad app and more.
Dr. Kevin Fitzgerald: The best advice I ever got
Dr. Fitzgerald shares wisdom from a storied career.
Online appointments: Hassle or happiness?
Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.
Pet relinquishment letter
Veterinary client education: Lessons from the human health world
Sincerity and thoroughness in client education are obvious in the veterinary world.
A team-wide approach to dentistry
Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.
Client handout: Assessing a pet's quality of life
New York City veterinarian takes on pet overpopulation
New York City - A chance encounter between a New York City veterinarian and a wolfhound-mix puppy, hours away from death, was enough to recruit the doctor into a battle to end pet overpopulation.
Social media in veterinary practice: Why bother?
Social media is more than playing on the web?it's a powerful tool.
6 ways to protect pets this summer
Make sure this summer is a blast for your clients' families, cats and dogs included.
New technicians: Prove your worth in the veterinary clinic
If you can demonstrate professionalism, enthusiasm, and a desire to better yourself, you'll reveal yourself as an important team member right away.
Chapter 6: Securing financing
Top 10 ways to make your patients hate you
Why would you want your patients to like you?
What makes the Benchmarks study valuable to veterinarians?
The Benchmarks Study of Well-Managed Practices is a useful tool for veterinarians. Denise Tumblin, CPA, explains.
Video: Fluoroscopically guided urethral stent placement
Dr. Matthew Beal discusses this promising noninvasive alternative to cystostomy tubes.
Chapter 5: The design process
How to start a budget for your veterinary clinic
Assembling some of your clinic's historical statistics will help create a useful budget.
Chapter 4: Who's responsible for what?
Podcasts mean easy publicity for your veterinary clinic
Podcasts are an easy way to establish your veterinary clinic's online presence.
The dvm360 Five - Episode 32
News on swine brucellosis in Texas and a Colorado veterinary school dean, plus a report on the aftermath of the tornadoes in Joplin, Mo.
Chapter 3: What to look for in a contractor
Chapter 1: Before you build
Chapter 2: Your building team
Video: Why 99.9% is not good enough for your team's performance
Providing top notch treatment to all clients at all times may be difficult, but it's essential.
Create a podcast for your veterinary clinic
Take your social media presence to another level with recurring internet broadcasts.
Thank you for participating!
See the results in our August 2011 issue.
