Case 11, Answer 2b

The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services

This bonus episode of The Vet Blast Podcast presented by dvm360 features our very own Adam Christman, DVM, MBA, to discuss best social media practices.

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Digital communication can improve patient outcomes, provide a great client experience, and streamline communication between clients and veterinary teams

Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols

Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments