Tame The Abusive Client : Turn Roars Into Purrs
Study highlights client concerns about veterinary specialty and emergency care
The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services
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Building public influence through social media
This bonus episode of The Vet Blast Podcast presented by dvm360 features our very own Adam Christman, DVM, MBA, to discuss best social media practices.
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Difficult clients
How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?
The newer normal of communicating with clients
Digital communication can improve patient outcomes, provide a great client experience, and streamline communication between clients and veterinary teams
What’s in a name?
Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols
Compassionate conversations when scheduling euthanasia
Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments
