Client Relations & Marketing

In the middle of learning to be a better person and a better doctor or veterinary team member every day, dont fixate too much on how youre not satisfying everyone. Drs. Mary Gardner and Andy Roark shared with a packed house at Fetch dvm360 in San Diego why you shouldnt let the unsatisfied client unravel your passion and workday.

After you take a cup o kindness for auld lang syne, heres what to purge and what to pursue in your veterinary hospital over the coming year.

Increased humanization of pets amongst younger pet owners might lead to more acceptance of pet health insurance.

Recent veterinary school grads may find talking to human clients tougher than treating their animals.

Expert advice on being successful simply by being yourself.

Theres a good chance those dusty old new-puppy handouts on racks, on tabletops and tucked into dark exam-room drawers could use a blast of, well, puppy-like youthful exuberance. Add these new (or new to you) handouts to your new-client packets or stick them on your website or in social media.

These basic algorithms provide every veterinarian a framework for diagnosing cancer and deciding with pet owners on the right course of treatment for a cure, a longer life or improved quality of life.

Tell your veterinary clients to put the spray bottle down, and let's talk.

This veterinary practice's working relationship with a pet store was always a mixed bag: new clients with new puppies on the one hand, but less-than-ideal compliance with recommendations from the pet store owner on the other. Heres what ultimately happened.

Alternative waiting areas cater to stressed pets, busy clients and kid-filled families. They can be dreamed up for new veterinary hospitals, remodels, or maybe even just some furniture rearranging indoors or outdoors.

It's happened to all of us. The phone rings and an irate client wants to speak with you. What do you do? And what can you change in your veterinary practice to make sure it doesn't happen again?

Should this veterinarian learn to say yes more often to his clients, even if it means bending the rules and inconveniencing his team?

Technicians have long been essential in providing telehealth to veterinary patients, and new technologies are expanding the depth of care they can provide. How are technicians skills being leveraged alongside technological advancements now, and how can practices take telehealth a step further to reach more patients in the future? Read on.

Help your veterinary clients teach their fanged friends to tolerateand maybe even likehaving their teeth brushed.

Practice management experts provide a series of short on-demand videos to help boost your practice's profitability. Sponsored by Henry Schein Veterinary Solutions

Scratch that itch for a clear explanation of the flea cycle for your veterinary practice's clients with this printable PDF.

If questions about coconut oil are popping up in your exam room, just a spoonful of advice from veterinary nutritionist Dr. Angela Rollins should help give you some direction.

An RVT with 15 years experience writes us to say a DVM who worries that pet insurance will go the way of human healthcare insurance is all wrong.

Millennials have grown up with technology and the conveniences it affords. If veterinary practices dont adapt to their expectations, they risk being replaced.

Pay attention to the needs of your veterinary hospital's receptionists. They do a terrific job every day to keep problems in the front from affecting the veterinarians in the back.

After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.

While speakers at Uncharted's Get Sh*t Done conference talked about branding, hiring and personnel management, they seemed to be telling a story about the power of stories: your team members' and your practice's.

Occasional hairballs and vomit are a part of every cat owners life at one time or another. But maybe your hospital can help cats with proper diet, lifestyle changes and diagnosis and treatment. And you can tell clients about it right now with these social media posts.

The veterinary team at this Florida hospital has been trying wearable sensors for patients to get round-the-clock, at-home data for dermatology, nutrition and post-surgery issues.

This veterinarian learned to hate vision insurance when she worked as a human optometrist, and shes afraid what more insurance control of veterinary medicine could mean.

Your veterinary clients know you cant feed a human baby what you feed an adult. And yet, they may think nothing of filling their puppys bowl with kibble meant for mature dogs and vice versa. Be ready to counsel them on how nutritional needs

Do you know which clients are your prize Thoroughbreds and which ones youre just happy to plug in when its convenient? Thats step one of a three-step process to work with clients who want to be seen right now.

Print this PDF to educate your veterinary clients on the dangers of outdoor living for domestic housecats.

A pet owner reached out to us for an expert answer on insulin for a canine with diabetes. We said, "Go talk to your vet." But heres the lowdown for your veterinary team on what a boarded internist has to say on the issue.

Life happens, and its rife with accidents (which cost money). How can we help clients cover the costs of veterinary care so they can take care of their pets while we still cover our bottom line?