Client Relations & Marketing

You could be the next dvm360/VHMA Practice Manager of the Year. All it takes is a short survey, a few thoughtful responses and, yes, a willingness to brag about all of the great things youve done to make happy team members, grow revenue and to create a healing environment in your veterinary practice.

Our writer told veterinary team members to cover zoonotic diseases in their clients' new puppy and kitten visits. This state veterinarian wants you all to know your state veterinarian is an excellent resource.

Don't short-change the hard work that goes into dental work by calling it just a "cleaning" in front of clients. Two veterinary dentists sound off on their favorite terminologyand why.

You hate to see these painful areas in your veterinary patients. Pass on this handout to help your clients overcome themand prevent them.

Weve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.

Pet owners every day are asking that questionor thinking itwhen it comes to your veterinary practice. Consider this new survey from a veterinary smartphone app company.

Inexpensive postcards and personalized messages from Mom beat computer-generated welcome packets any day to wow new pet owners in our area.

Does a legacy of above-and-beyond client service hold up to hard-and-fast rules in a veterinary practice?

Weve combed (see what we did there?) through our archive to bring you the best reader-submitted tips to combat fleas.

Make sure clients are aware of the signs of heart disease with this in-depth infographic.

Dr. ELise Christensen shares a few her favorite medication options for fast fixes during situational anxiety, panic and phobia.

Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.

When transitioning a pet to a new diet, think like the tortoise, not the hare.

Ticks can carry nasty diseases. Help your clients keep their backyards inhospitable by sharing these tips.

When the stars align, you have that perfect exam. Other times ... not so much. Um, hey, is your arm bleeding?

Train your team on how to talk wellness packages with clients using this sample flowchart.

Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.

Are brachycephalic breeds doomed for a lifetime of poor health? New data does not look promising for the pug and its fellow flat-nosed friends.

Follow these step-by-step instructions from AVImark to uncover the right client mix for your next campaign.

Give your veterinary clients the basics on what to expect and how to prepare.

It doesnt matter how close you were in high school. Its better not to say anything remotely definitive when you get a what is this? Facebook message about a friends pet.

Are your senior patients (especially senior cats) getting the regular care they need at your clinic?

Looking for new ways to bring up tick preventives on your veterinary practices Facebook account? Weve got posts for that.

When the client cant pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.

The customer controls more of your veterinary practice than you think. Its time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.

Spell out some major causes of ocular discharge for veterinary clients with a little guidance on whether it's an emergency or something for the next wellness visit.