Client Relations & Marketing

Clients can sense if you're not a feline fan.

Teach clients the facts behind the top feline fables.

The moment of a pet's euthanasia nearly always is difficult for the owner and is troubling for the veterinarian.

Veterinarians should pay attention to clients' words when diagnosing behavior problems.

Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.

Take a gavel to judgmental thinking.

Eradicate assumptions to improve client and patient care.

Fill clients in on their pets' activity during boarding by offering vacation reports.

A sincere recommendation isn't the same as a sales pitch.

It's Monday morning, and only three clients came in.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Attracting and keeping clients is a comprehensive effort. Make sure you're covering all your bases when it comes to your practice's image.

A doctor explains the realities of surviving slow times to team members.

A practice manager reminds clients of the importance of wellness care in a downturn.

More pets are receiving dental care, says a pet insurance survey.

Albany, N.Y. -- All dogs in New York may have to be microchipped and identified in a state registry if a new bill makes it out of committee.

Whiskers' benefits extend beyond keeping you company while you watch TV at night.

form only

Mark Opperman explains why you need to review the success of your reminders system.

See a handout adapted from the one Dr. Scott Linick, FAVD, gives to clients to teach proper toothbrushing techniques.

View this Powerpoint presentation of images that practice manager Julie Culbreth uses in digital picture frames in exam rooms.

National Report - As microchipping becomes more common, veterinarians are questioning their legal liability and ethical obligations in regard to sorting out ownership disputes.

slideshow only

Digital picture frames can be used to educate clients.

Every client "no" should be followed with one of three kinds of reminders.

Tips from doctors who offer dentistry as demand for other services declines.

In a lagging economy, third-party payment plans can be a lifeline for pet owners.

Improve client compliance with these hooks.

Encouraging clients to purchase urinalysis, blood work, and fecal analysis can increase their pet's health and increase your practice's revenue.

Partners in Practice survey