Practice Management

Our veterinary specialty and emergency hospital was calling in technicians for work they weren't ready for, work that didn't need to be urgently done, and after proverbial fires were already out. My protocol helped fix it.

Everyone loves on vet techs during National Veterinary Technician Week, but the rest of the year many of them don't get the recognition and respect they deserve. Here are veterinary technician and doctor confessions on the special abilitiesand sad situationof the talented certified technician.

Dr. Greenskin presents her veterinary staffing plan to her boss with much trepidation. His response leaves her jaw on the floor.

The facilitated approach shakes up the old hour-long lecture approach and gives veterinary professionals a way to stay engaged and make their learning count beyond checking a box.

Team members complained about my veterinary practice's meetings before I came on board. Here's how I fixed them.

Fear is a powerful emotion, so when clients refuse your recommendations, start with empathy.

Veterinary professionals who are able to keep their work and personal lives separate improve not only their health but also many aspects of practice.

If youre an associate veterinarian, your new employment contract is worth a careful readso dont let the transition team pressure you into a quick turnaround.

Diversity in veterinary medicine extends well beyond gender, ethnicity and race and sexual orientation — and often impedes professional collaboration and clinical outcomes.

Veterinary practice managers and team members also benefit from more friendly, more informative referrals to and from emergency and specialists and the general practitioners who manage patients through their lives. Compassion-First Pet Hospitals hired liaisons and built a process to inform referring general practice veterinarians when patients visit, how they're doing and what happened.

Side by side in your anesthetic monitoring arena, these parameters are the tops for this anesthesia technician.

This skill can make your veterinary team work together better and you a better leader.

Time-consuming price matching and a less-than-stellar online store drove me to talk the practice owner into big changes when it came to product sales at her veterinary practice.

If it's too expensive to hire somebody like me (we're worth our weight in gold, come on), try seven other tweaks to get your veterinary practice inventory better managed and lower priced.

Dr. Linda Fineman reveals the importance, benefits and methods of properly and openly disclosing medical errors to clients.

When veterinary clients pay an annual feeor monthly installmentsfor wellness services over the course of a year, will they be mad if they don't use them? Not if you remind them. (You ARE sending out regular reminders for everything, right?)

This Virginia-Maryland College of Veterinary Medicine professor is embarrassed at the profession's reluctance to actually do something about the rising cost of a DVM education.

Meetings are necessary for productivity in any workplace, including veterinary practices. But it can be easy for team meetings to get off track. Here are five common meeting mistakes to avoid.

It's more than toys and games, people. It's about helping our furry friends use their brains for a happier, healthier and more enriched existence.

According to new research, offering your employees paid time off can result in a high-performing team that can help your veterinary practice thrive.

These products will give you the tools to put your best team effort forward at the clinic each day.

Experts offer a host of great dog training tips, but what if you applied those tips to your clients? Before you know it, you just might have them begging — for more appointments, that is!

Without Dr. Codger breathing down her neck, Dr. Greenskin is able to grow her confidencebut can she convince her boss that they need to grow their veterinary team?

If the daily demands of veterinary practice management are causing you to fall behind in employee reviews, try this trick to be a more supportiveand efficientmanager.

Negative attitudes among veterinary teams can be considered “emotional cancer” that undermines performance and reduces productivity. Here’s how to identify it — and beat it.

Are you doing all you can to ensure that current and prospective clients get the right impression of your practice?

You have a prospective associate, but youre not sure how to compensate her based on her experience, or lack thereof, in the veterinary profession.

Be inspired by these top-notch, top 10 veterinary practice manager finalists.

"The Banfield Effect" is what CVC educator John Volk called it in a recent session. Thats when Banfield does it, so your veterinary practice wont. That may be a thing of the past if wellness plans are one growing wave of future medical care. So, yknow, if you want to know what to put in your wellness plan, why not take a gander at what we saw on Banfields website right now in their offerings?

Sometimes the practice owner is the last to know. Watch for these flashing signs of warning to get ahead of the curve.