Practice Management

You dream of performing surgery in a flawlessly designed, perfectly executed veterinary surgical suite. But the reality is often less-than-perfect.

Do team members go out of their way to help clients, to solve problems, and to improve the system?

When the owner of a Lhasa apso with chronic otitis refused to bring her dog in for a recheck, I turned the problem into a new policy at my veterinary hospital.

Ready for a path to paperless or paper-lite practice at your veterinary hospital? Here's a timeline to make it happen.

Poorly written agreements are all too common, so a well-devised contract is cause for celebration. Before you sign your name on the dotted line (or ask someone else to do so), consider these exceptional provisions benefitting both the associate and the practice.

Teaching your team to recognize and successfully maneuver potentially volatile client conversations can have excellent consequences for your practice.

Wheres the jumping off point for jumping into veterinary team building activities? Here are a few of my favorite resources.

As the saying goes, teamwork makes the dream work. Here are some tips for running successful team meetings and boosting morale at your veterinary practice.

Dont judge potential veterinary hires based on application alone. Our management expert Katie Adams, CVPM, says your impression during the in-person interview matters more.

Helping clients through the grieving process after the loss of a beloved pet can bond them to your practice. Here’s what to do (and not to do).

Otitis cases may need more than one appointment to resolve, but how do you get clients to see the importance of bringing their pet back to the clinic?

... they'd be a fairy tale of pet-care happy endings, or a horror movie about not enough, or too much, on the shelves. Here are short answers to five frequently asked inventory questions you can share with everyone on your hospital team that can help explain the importance of inventory management in a pet hospital and get the basics right.

Free vaccines! Loyalty points! Dental discounts!

The words we use when speaking with coworkers and clients can incite camaraderie or acrimony. Here’s how to watch what you say.

Is your veterinary clinic's email newsletter falling flat? Use metrics to hit your numbers.

These 10 top-notch finalists are pros at tackling veterinary practice problems. How will they inspire you?

Is your practice mascot a two-headed monster or a friendly clinic cat? Fetch dvm360 conference speaker Ori Scislowicz offers tools and advice to transform your team.

Every practice has a unique voice and mission, so "one-plan-fits-all" doesnt work. Here are my overall tips for managing a wellness-plan that fits your practice, not someone elses vision for your practice.

Fear of human drug abuse has affected our work in veterinary hospitals. Here are some alternatives to opioids you should use whether or not we ever get our preferred pain relief drugs back.

Try this simple (and subtle) method of signaling to the veterinarian that its time to wrap up an appointment.

When the threat of a corporation buying the practice from Dr. Codger is impending, will Dr. Greenskin fish or cut bait?

Cyberattacks are a form of psychological violence that cause serious damage to organizations and individuals. Address cyberbullying head on or risk disastrous impact on your veterinary staff and business.

Preventive care isnt just for your patientsits for your online reputation as well.

How far would you be willing to go to defend your practice’s online reputation?

How can veterinary practice owners reduce work-related stress for their employees?

This readers hospital has a generous employee discount on products and services, so some veterinary team members seem to be loading up on pets. Our certified veterinary practice manager Katie Adams says its time to rein in the rewards.

This Team Meeting in a Box provides all the tools you need to start a conversation about inventory management in your veterinary practice. You'll get a trainer's script, meeting guide, activities and handouts for a thorough team training workshop session. Use the resources in this Team Meeting in a Box, sponsored by Henry Schein Veterinary Solutions, to train your team.

In addition to providing client support, veterinary social workers are trained to enhance the emotional well-being of veterinary staff.

Simply having financial goals is not enough to propel veterinary practices toward success. Instead, owners need to manage the financial health of their business according to the ebbs and flows of the economy.

A simple switch of a single word could drive compliance with veterinary clients through the roof.