Practice Management

Consumers today demand convenience, and your veterinary clients are no exception. Here are a few ideas for increasing client convenience in your practice.

What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.

When veterinarians help grow pet health insurance use, it benefits their clients’ wallets, their patients’ health and their practice’s revenue.

When it comes to successful transition to new (and old!) practice cultures after a clinic is sold and bought, you may feel like a big fish in a small pond. This advice should help. Come on in, the water's fine!

A customizable letter brought an average of 128 lapsed clients per veterinary practice in six monthsand they spent around $20,000. Could the free tool work for your veterinary hospital too?

Ask the dvm360/VHMA Practice Manager of the Year: Our veterinary practice doesn't handle conflict well. Is this normal?

Veterinarians can't turn a blind eye to business anymore. Let's finally put that annual practice management learning to work to make real change in our hospitals.

Wellness plans, paid for all at once or in monthly payments, could be a real pet owner pleaser at your veterinary practice. But ask yourself these four questions first.

A trip to Walmart on a Saturday afternoonwhat could possibly go wrong in a place where all my veterinary clients go?

Lessons learned from my visit to the real-life Ricks Caf from the classic film Casablanca can help you get what you want out of a veterinary employment contractwhether youre the boss or the associate.

If youve ever been blindsided by an employees departure from your veterinary hospital, it might be because youve clogged communication with logs of blissful ignorance and denial. Heres some advice to get things flowing again.

This VHMA survey indicates how many managers work from home, what they love about itand whats tough to accomplish off site.

Write your next great resume or nail that next job interview at a veterinary practice with my tips from years of hiring and firing.

Before the next dog bite incident has you thinking twice about how to handle a canine patient, dive into this handout.

A medical waste compactor that's been in the market for years now is an answer to the question, "Do I need to keep paying this company to pick up my medical waste?" The answer may be "no."

OK, maybe that's strong language. But parasites are on pet owners' minds, and for the health of your patients and business, they should be on yours, says this multi-practice owner.

Weve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.

Do you find yourself feeling unmotivated at work? Do you dread just going to work? Burnout in veterinary medicine is no easy problem, but there are some relatively easy ways to tackle it.

Don’t overlook job-related issues that are leading your team to defect to another practice. Instead, remedy the problems and help your practice thrive.

What's your hustle, people? Do you need to pay student debt? Do you need a return on your practicethe biggest one possible? Are you worried about the legacy of your practiceand need an associate? Are you petered out in a team member career and want to own? Do you hate corporations? Do you need corporate benefits?

Despite evidence of widespread psychological distress in the veterinary field, a VHMA study shows very few hospitals offer Employee Assistance Programs.

At WVC 2017, Dr. Charlotte Lacroix provided detailed insight on workplace bullying.

An overview of the costs, the benefits and the basics involved in joining forces with another veterinary practice (including a checklist of key issues that need to be considered for the best shot at success)

Identifying what motivates employees to work—and which employees stifle this motivation—is key to addressing workplace bullying in veterinary practices and elsewhere.

Train your team on how to talk wellness packages with clients using this sample flowchart.

If you find your veterinary practice struggling with less-than-stellar customer service ratings, these 6 tips can help get your team back on track.

Sure, your job title is veterinarian. After all, you do care for animals for a living. But what else do you do on any given day? These job titles also ring true to much of what you do every day.

Ask the dvm360/VHMA Practice Manager of the Year: Our solo practice is growing rapidlyI need advice!

Rather than label the neighboring veterinary clinic Enemy No. 1, consider banding together to eliminate a shared threat.

Dont panic. Practice management guru Shawn McVey has advice for keeping things professional instead of personal.