Practice Management

If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approachand your marketingto help more patients receive high-quality veterinary care.

The damage caused by one bad experience may never be reversed.

Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.

Avoid violating anti-discrimination laws the same way you avoid malpractice claims.

Here are four picks that might lift the burden of the decision off your shoulders.

Almost three-quarters of veterinary practice owners and managers think theyve got a clear picture of their hospitals culture -- and roughly half think theyre doing a good job at managing team conflict. The rest of the team? Judge for yourself, but its like the bosses might be digging themselves a hole.

Are these clinical-focused tools at your fingertips handy, or should you even bother?

When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.

Hint: Youll have to look beyond the label.

Data from the 2017 dvm360 Toxic Teams Survey sheds light on the dysfunction.

Communicating effectively leads to managing exceptionally. Adopting these six habits will make you a better leader and put your practice on track for success.

Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.

Face-to-face is the best way to resolve conflict.

A lawyer once said how lucky I was to have my brother overseeing my finances. Guess again.

What they are, why they're so bad for veterinary practices, and where your hope for change lies.

According to the Harvard Business Review, youre better off avoiding the poison than going for glory when hiring for your veterinary practice.

The agency says the powder can cause "severe airway inflammation, hypersensitivity reactions and allergic reactions."

Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.

Your colleagues this year clicked the most on these easy-breezy tips for improving patient and pet owner care. It doesn't hurt that a lot of them make veterinary team members' jobs easier, right?

The veterinary clinic isnt immune to election-year friction. But what happens when team members start to feel intimidated by one belligerent doctors expression of his political views?

With a predominantly female profession comes babies. And with babies comes breastmilk. How well do you know your rights and limitations?

Shawn McVey, MA, MSW, offers six symptoms to diagnose a toxic team environment.

Toxic teams disrupt patient care and our jobs. Recognizing and removing yourself from the environment is the best thingfor everyone.

When things start going downhill, its easy to play the blame game. But before you get ticked at your veterinary team, ask yourself these questions.

Frequent hand washing to protect yourself, your team and your patients also means painful hands with dry, cracked skin. Don't just live with it ... lotion up.

Veterinarians don't have "the magic bullet" yet to arrest or reverse degenerative joint disease in pets, so pain practitioner Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP, says patients need, not just initial visits, but regular reassessment at their neighborhood veterinary hospital.

These are the dvm360client education tools you couldnt stop downloading this year. Heres your chance to snap up the ones you missed!

The feline sector is the biggest untapped growth opportunity for companion animal veterinarians. Here's how to become more feline-friendly (and how you'll benefit).

Beginning April 2017, you can nominate the most amazing veterinary practice manager you know for the dvm360/VHMA Practice Manager of the Year contest. (Pssst! You amazing managers can enter yourselves too!)

By skipping the simple solution and taking the route to what's easy, we trade quality for convenience, inside and outside of a veterinary clinic.