Practice Management
ACVC 2017: Tips for Providing Outrageous Customer Service
November 15th 2017Every member of your veterinary team plays a role in making client visits successful. To please the pet owners who visit your practice, you need to do two things: put the right people on your bus and craft an unforgettable story.
Taking Care of Business, Working Overtime
October 16th 2017Working long hours is common among veterinarians — especially practice owners. Whether you’re stuck working the night shift or need to catch up on some financial paperwork for your practice, remember these tips to get through these extra hours.
What vet techs say behind your back
October 12th 2017Everyone loves on vet techs during National Veterinary Technician Week, but the rest of the year many of them don't get the recognition and respect they deserve. Here are veterinary technician and doctor confessions on the special abilitiesand sad situationof the talented certified technician.
Forms to unfreeze relations with specialists, emergency vets
September 25th 2017Veterinary practice managers and team members also benefit from more friendly, more informative referrals to and from emergency and specialists and the general practitioners who manage patients through their lives. Compassion-First Pet Hospitals hired liaisons and built a process to inform referring general practice veterinarians when patients visit, how they're doing and what happened.
Why 'use it or lose it' works in veterinary wellness plans
September 15th 2017When veterinary clients pay an annual feeor monthly installmentsfor wellness services over the course of a year, will they be mad if they don't use them? Not if you remind them. (You ARE sending out regular reminders for everything, right?)