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Practice tip: Fortify your recommendations
A simple switch of a single word could drive compliance with veterinary clients through the roof.
How do I know if I need a practice manager?
Its never a bad time to have an extra set of hands, but heres some guidance on when adding a veterinary practice manager makes the most practical and financial sense.
Client handout: New puppy predicament: What's for dinner?
The good news for new puppy owners, most pups will eat almost anything. The bad news, most pups will eat almost anything. Pass out this guide to optimal nutrition from the start.
Client handout: Choose your own (Fear Free) adventure
For every FAS (fear, anxiety stress) problem, there could be a solution in your exam room, in this handout and the book, or in a veterinary behaviorist's practice. Let's do this.
Dont let the bastards grind you down
Its a phrase I often find myself repeating when clients and pets both snap their fangs at the veterinary professionals that serve them. Here are other healthy ways of coping.
Mind Over Miller: A little more conversation, a lot more loyalty
Want to build your veterinary practice? Dr. Robert Miller says just talk to your clients.
Choosing the Right Credit Card for Your Business
Keeping your business and personal expenses separate is a must for any practice owner. But how do you pick the right one?
Square footage: How low can you go in a veterinary hospital?
Veterinary architect says look to mobile clinics when considering minimum space requirements.
Pet insurance comparison chart
What should veterinary professionals and pet owners care about in considering pet insurance plans? Here's the latest information from some of the nation's top pet insurance providers.
Client handout: The kitten kibble conundrum
New owners of kittens need help navigating all those kitten chow choices. Help them with vetted advice from this veterinary nutritionist in this handy client handout.
How to: Enter an exam room
Veterinary teamthere's more to it than "open door, walk through." Learn the benefits of the nonverbal messages you could be sending.
How to chart associate salary
Heres how this veterinary practice COO/CFO uses two charts to inspire unmotivated doctors and eager new hires alike.
Death to (the word) paperwork!
How an exercise in veterinary practice semantics can help you transform tedious tasks into endearing endeavors.
Stop hiring 'multitaskers'
You think you can do lots of things at once (or your boss thinks you can). But is multitasking in veterinary practice always the right choice? And is hiring people who think they can do five things at once really helping you in the long run?
Can that lawn service replace the use of flea and tick preventives?
Companies heavily advertise their flea- and tick-repelling sprays this time of year. Are your clients buying the hype?
When clients trust you enough to drop trou
Have you heard the one about the veterinary client who pantsed herself in the waiting room? Heres how it happened.
Avoid surprising clients after dental procedures
Most veterinary clients dont appreciate surprises when it comes to their pets dental proceduresespecially when the revelation is permanent and costs extra. Here are some steps you can take to avoid them in your practice.
The harrowing tale of veterinary management service agreements
Once upon a time, veterinary practices were owned by veterinarians. Then other interested parties came along ...
The 12 Best Cities to Live in America
According to U.S. News & World Report, these are the best cities to live in.
Midcentury modern meets veterinary care
This clinic in Door County, Wisconsin, with its clean lines and creative roofline, would make architect Frank Lloyd Wright proud.
Commentary: Early feline spay is the best way
According to this reader, not only is this better for the cat, but your veterinary client retention rates become healthy and strong as well.
Understanding, Avoiding and Conquering Ethics Exhaustion
When your sense of right and wrong is being compromised, the first steps are to recognize and discuss the problem.
Girlfriends' Guide to Professional Success
Make changes today that will help advance your career tomorrow.
Preparing for the Unexpected
Life is unpredictable. It’s better to have your bases covered should you encounter a serious life change — especially if you own a veterinary practice.
Old School, New School: Dishing deep dark secrets
Delving into the innermost thoughts of Drs. Codger and Greenskin sheds new light on both sides. Time to learn about the meaning behind their motives.
Dont be yourself (in your next parasite prevention conversation)
What do a scientist, a showman, a saver and a conspiracy theorist have in common? Theyre all roles you can play when educating veterinary clients about perils of parasites.
The importance of an elephant and a rider in your veterinary practice
When your practice is facing changes, consider the necessity of two different outlooks.
Ask Katie: Cant work with them, cant find a replacement
When veterinary team members are shirking their duties and there isnt exactly a line of applicants willing to replace them, what are you to do? Our practice management expert Katie Adams, CVPM, has answers.
Improve Compliance, Improve Your Bottom Line
Creating a culture of compliance within your veterinary practice benefits your patients, clients, staff and bottom line. Here’s how.
Anonymous employee surveys: Useful or a can of worms?
An employee surveys value far outweighs the difficult subjects it can bring up, says this experienced veterinary practice manager.