Business

A planned community in Stillwater, Minn., is just the right fit for Dr. Ginger Garlie's Rivertown Animal Hospital, which mixes modern medicine, neighborly warmth, and old-fashioned charm.

Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.

I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission.

Ward off client worries about feline diabetes in the first few minutes after diagnosis.

Build in extra time for clients who like to talk.

Two practices earned the chance to turn around their fortunes.

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

In a time when cutbacks are necessary, don't skimp on this valuable commodity.

Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.

Clients will be impressed when you take the time to put pen to paper.

Inspire yourself-and your team-by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide.

Tips to keep you and your practice out of trouble when giving job references.

Eliminate lag time with flex scheduling.

Keep team members up to date with this handy online tool.

Compare your medical services to Well-Managed Practices' service percentage.

Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.

Our team members aren't salespeople. How can we teach them to reinforce our recommendations to clients?

Chronic kidney disease (CKD) is a common disease in older animals.

Therapeutic drug monitoring (TDM) provides insight on the internal exposure of drug available to reach the site of action.

A technician's checklist for physical examinations

Cystoscopy has not received much attention in clinical practice until recently.

Your clinic's flexible endoscopes and its instrumentation can be a major purchase for your clinic.

As the veterinary profession grows and becomes more specialized, many veterinarians are learning procedures such as bronchoscopy and integrating this specialized procedure into their clinics.

The Veterinary technician wears many professional hats in the average veterinary hospital, ranging from receptionist, primary care nurse, nurse anesthetist, surgical nurse, nutrition consultant, to equipment maintenance specialist.

Blood pressure measurement is often not a routine part of small animal practice.

Successful groups share certain traits. Find out what they are and how to develop them.

Download and share this PDF handout to help clients remember to administer medications to pets at home.

Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition.