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Algorithm: Can you help this pet owner pay?
September 27th 2018Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's a short version of my long path I travel with veterinary clients when they complain about price, seem hesitant to comply with recommendations or say, straight up, they're under a financial strain.
How my veterinary team wins prizes for good work
September 26th 2018Money isnt alwaysor oftenthe biggest motivator for better veterinary team performance and success. Heres a program that works for me that lets team members choose the rewards they love the most with points given for tasks I need the most.
A standout veterinary contract
September 13th 2018Poorly written agreements are all too common, so a well-devised contract is cause for celebration. Before you sign your name on the dotted line (or ask someone else to do so), consider these exceptional provisions benefitting both the associate and the practice.
3 steps to improving well-being and managing stress in veterinary practice
September 12th 2018Stress on the job can be good and healthy. It means you care about your patients and clients in veterinary practice, and it can engage you in the moment to do your best work. But stress can also get out of control, harming your emotional wellbeing and physical body. Here are tips to manage your own stress and share that knowledge with your whole team.
Fetch dvm360 conference keynote: Are you a unicorn or a pegasus?
September 6th 2018Veterinarians and business partners Dani McVety and Mary Gardner couldnt be more different. And yet theyre a perfect example of how wildly different personalities can work side by side in the pursuit of better care for pets.