All
You need a Client Communication Coordinator
February 14th 2017Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
Black Sabbath: Religious discrimination when hiring a new veterinary associate
February 9th 2017A job candidate is offered a lowball salary at this veterinary hospital when the schedule conflicts with his religious beliefs. The hiring manager swears it's all about the bottom line. Whose side are you on?
Let's get busy: New biz products on the market
February 9th 2017New KPI trackers. Funny client education materials. Better ways to manage medical records. All this and more in our business-focused roundup of stuff we heard about in meetings, saw on the show floor or caught word of at this year's February show in Florida.
Use your eyes to detect lies about ears
February 1st 2017"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.
Toxic coworkers: When bark is as bad as bite
January 31st 2017When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.