Business

Working smarter, not harder, should be the mantra of every business today. It seems there's too much to do in too little time.

What's fair when it comes to associate compensation? Owners and associates want to know, and too often each party's understanding of what's fair lies at opposite ends of the spectrum.

Have you ever been asked, "Why re-create the wheel?" It's a valid question and one that you should always keep in mind when it comes to business.

Nothing impacts a client more than their first impression of your veterinary practice.

No one person or single firm will design or construct your new veterinary hospital. Today's complex structures require a team of professionals acting in concert throughout the building process.

Maintaining consistency in a multiple-doctor practice is a common challenge. But assuming all the doctors are competent, you may wonder why inconsistencies even matter.

A common mantra that I preach to my consulting clients is "Make sure your practice is centered around the Circle of Care."

An outline of the design process for traffic flow and floor plans.

In some practice situations building a new facility is not an option, or in some cases is not even desired.

"Avoid the following 10 mistakes sometimes made in managing dermatology cases and you'll find the process considerably easier in the future."

A painless conversation: Talking to clients about microchips

No matter the shape or size of your practice, odds are you share boss-related annoyances with other team members.

When you've landed on the right ideas, it's time to suggest the potential perks to your boss. To be sure your manager listens to your proposal-and more importantly, accepts it-try following this seven-step plan

Use this fun game to reduce the amount of flies in your facility.

Cows always face north-south when grazing.

Stop clients from walking out your practice's door today.

A simple client survey can give you insight into your level of customer satisfaction.

Dr. Robert Goodman took an old car dealership and turned it into his dream practice.

Fleeing in terror is sometimes an overreaction, as I learned one memorable evening.

How to handle tough situations in the office.

Weight-loss programs can mean big business for your program.

To communicate to your clients, you must be knowledgeable on the issue.

Make sure your staff knows how to handle the most essential duties.

Here's a hint: Don't flush them down the toilet.

Stuffed animals serve a new, comforting purpose in this veterinary hospital.

A mixed-animal veterinary clinic holds a large number of distractions for the casual observer.

This bonus program rewards employees fairly.

Follow-through after meetings is a frustrating issue in many practices.

Be flexible to hold onto employee moms and dads.

Hiding behind your boss's lion's roar might be a timid kitten. Coax out your boss's softer side.