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What to look for in a CPA (Proceedings)
There is an old adage in the accounting industry: a good CPA should offer a shoulder to cry on, an arm to lean on, and a strong back to climb on.
Making the best of yourself and your practice: Technician, Part 3 (Proceedings)
Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?
Comparing the Obama and McCain tax plans (Proceedings)
As we sit here, the election is only a few days away. There appears to be very little difference in the polls. Where there is a difference-a big one-is in the two candidates tax plans.
Contemporary concepts in veterinary practice management (Proceedings)
Are you as good as you think you are, or better?
Compiling an accurate and useful budget (Proceedings)
A financial budget should accomplish three things.
Making the best of yourself and your practice: Part 1 (Proceedings)
What prompted your practice to begin? Was it a goal to provide YOUR medicine?
Guiding your team through times of transition (Proceedings)
What types of transitions does a practice encounter?
Marketing of veterinary products and services (Proceedings)
How does marketing differ from advertising?
Making the best of yourself and your practice: Part 2 (Proceedings)
The most critical factor in becoming a "great" practice is applying 6 concepts based on 3 Disciplined features.
Common conflicts between associates and owners: What can you do? (Proceedings)
There is anticipation in the air as a new associate (frequently a recent graduate too) joins a practice.
Making the best of yourself and your practice: Technician, Part 2 (Proceedings)
In the last session we talked about some habits that hold us back in our interpersonal relationships that impact our every day jobs.
Communication – the key to personal and professional success (Proceedings)
Communication is an underrated art.
Making the best of yourself and your practice: Technician, Part 1 (Proceedings)
Have you ever felt that the raise you got wasn't what YOU thought you deserved?
Cat facts and tips to help grow your practice (Proceedings)
The goal of this program is to help you identify ideas to grow and improve feline health services in your practice. To gain the most from today's program, please complete the exercises below.
Does anyone want to work anymore? (Proceedings)
Objectives: Understand the impact of stress on you and the workplace, identify what triggers stress, evaluate the options available to manage stress, and adopt a strategy and make it work for you.
7 rules for profitable pricing in practice (Proceedings)
Deciding how to price and what fees to set are some of the most fundamental, yet intimidating marketing decisions veterinarians and practice managers face.
Common sense, practical answers to key marketing questions (Proceedings)
What is the best way to tell your clients about the new things you do? Which marketing activities are the most effective for your practice? What should you change or stop doing?
Current trends in design (Proceedings)
Practice image, practice management, human resources management, technology, and 24/7/365 convenience are just a few of the factors that affect the 21st century veterinarian.
Building value as you build your practice (Proceedings)
The valuation of a veterinary practice reveals a telling story about the practice and its owners and staff.
Practical practice tips (Proceedings)
Working smarter, not harder, should be the mantra of every business today. It seems there's too much to do in too little time.
Five myths about associate compensation (Proceedings)
What's fair when it comes to associate compensation? Owners and associates want to know, and too often each party's understanding of what's fair lies at opposite ends of the spectrum.
Human resources mistakes and how to fix them (Proceedings)
Have you ever been asked, "Why re-create the wheel?" It's a valid question and one that you should always keep in mind when it comes to business.
Reception areas and color (Proceedings)
Nothing impacts a client more than their first impression of your veterinary practice.
The design and construction process (Proceedings)
No one person or single firm will design or construct your new veterinary hospital. Today's complex structures require a team of professionals acting in concert throughout the building process.
Consistency – The key to compliance; results from benchmarks 2008 (Proceedings)
Maintaining consistency in a multiple-doctor practice is a common challenge. But assuming all the doctors are competent, you may wonder why inconsistencies even matter.
Create an accountability structure that works (Proceedings)
A common mantra that I preach to my consulting clients is "Make sure your practice is centered around the Circle of Care."
Traffic flow and floor plans (Proceedings)
An outline of the design process for traffic flow and floor plans.
Reap the benefits of remodeling (Proceedings)
In some practice situations building a new facility is not an option, or in some cases is not even desired.
Dermatology made easier: 10 common mistakes to avoid (Sponsored by Pfizer Animal Health)
"Avoid the following 10 mistakes sometimes made in managing dermatology cases and you'll find the process considerably easier in the future."
Sample script: Talking to clients about microchips
A painless conversation: Talking to clients about microchips