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Study up: How to answer clients' tough questions
New book tells pet owners to ask medical questions at your practice.
Long-term drug monitoring made easy
Get your patients taking long-term meds on a plan for rechecks.
Hang up on bad phone protocol
Train and monitor your team to make sure clients get professional, polite responses.
A hiring note for managers
How do you build a balanced team with many strengths? Let's examine ways you can simplify your search.
How to get hired
Use these tips to make the best impression during your job hunt.
Mark your calendars to utilize finance reports
Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.
Hairy women a sign of a tough economy
The beauty industry-once considered recession proof like the veterinary industry- is taking a hard hit.
All-in-one monthly financial report
Put your monthly numbers on a single sheet with this Excel document.
Long hours hurt women
Wives affected more by husbands working longer hours than vice versa.
Form file: All-in-one monthly financial report
How to fire an employee
Sometimes it's necessary to part ways.
Live from CVC 2008: You may be driving your team crazy
At CVC Central 2008, speaker Debbie Allaben Gair explained that every communication style has advantages and disadvantages. Here's what she says you can do to get your message through more effectively.
Live from CVC Central: Can't we all just get along?
Understand the root of conflict between team members in order to put a stop to it.
Veterinary economy: Some growth, but future guarded
Portland, Ore. - More than half of the veterinarians surveyed report revenue growth for the first two quarters of 2008.
Live from CVC Central: Answering emergency calls is essential to your bottom line
It pays to staff your phone until midnight.
Live from CVC Central: Management panel discusses personnel griefs
Denise Tumblin, Marianne Mallonee, and Monica Dixon Perry take audience questions.
Tip from Firstline Live 2008: Halt turnover
Employee referral programs help practices find--and keep--top-notch team members.
Live from CVC Central: Bond clients to your practice
Use this tip to help clients put team members' faces to names.
Spiffy ideas for hospital exteriors
You don't have to break the bank to dress up your practice's curb appeal.
Firstline Live highlight: Phased training and consistency of care
Regular training and clinic-wide recommendations are practice owner?s responsibility.
Top tips for reducing missed charges
Figure out where your revenue is leaking out, then plug the holes.
Managers' Retreat 2008 highlight: The secret to successful management
Build a foundation of values and everything else falls in line.
Live from 2008 Hospital Design Conference: No. 1 way to create client loyalty
An office is more than a place to pile charts and make callbacks.
Leaders affect employees' health
Everyone benefits from a good boss.
New scanner reads all types of pet microchips
Norco, Calif. -- A new microchip scanner capable of reading several brands and types of microchips used in pets and horses in the United States is now on the market.
Veterinary euthanasia drug used by people
People who are suicidal buy pentobarbital in Mexican pet stores.
Interactive map: What pet owners spend on emergency care
California pet owners pay the most; folks in Mississippi pay the least.
Sharing financial information with the veterinary team
How much do your veterinary team members know about your practice's finances?
How do we get paid?
To truly know how cows are managed, we need to "hang out" with them, or with their caretakers, for several hours. We need to see how feed is mixed and delivered, how milking is performed and determine how often feed is pushed up.
Employees reporting to work sick
Do you want their germs spread around your veterinary practice?
