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Phone script 2: Neutering/declawing a cat
Evaluate receptionists at your clinic and others with this downloadable Excel document.
Phone script 3: Puppy advice
Phone script 6: Spaying the cat
Tips for transferring written medical records to electronic files
A how-to for moving paper records to your hard drive.
Downloadable phone scripts
Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.
2008 Hospital of the Year: Staff lounge, lockers, mailboxes (pdf)
Include just-for-team-member features in your new hospital. Photos by Jessica Castillon and Stephen M. Pullen.
2008 Hospital of the Year: Traffic-flow system
This flashy system helps the team communicate without saying a word. Photos by Jessica Castillon.
Phone script 5: Frequently urinating feline
Negative evaluation of practice
Look at one practice's poor work on "Phone script 1: Boarding the family pets."
2008 Hospital of the Year floor plans
Web-only HVAC, plumbing, and general floor plans for this year's Hospital Design award winner: Animal Medical & Surgical Center in Scottsdale, Ariz.
Paperless practice at Banfield, The Pet Hospital
Dr. Kerri Marshall, MBA, knew the moment she caught of a glimpse of it that she was a fan.
Phone script 1: Boarding the family pets
A new spin on 6 marketing musts
See a step-by-step guide to creating ads, business cards, brochures, educational kits, and a Web site.
Projectile's new lead singer passes away
Dr. Tom Arand won a contest to head Projectile at last year's CVC Central.
American Red Cross has pet first aid
A link to information on pet first aid from the American Red Cross.
2008 Hospital of the Year: First-floor HVAC plan
Animal Medical & Surgical Center in Scottsdale, Ariz.
The traits of an underearner
Read this list to see if you or someone you love is earning less than they should.
2008 Hospital of the Year: Second-floor plan
2008 Hospital of the Year: Second-floor plumbing plan
2008 Hospital of the Year: First-floor plan
2008 Hospital of the Year: Surrounding businesses
The neighbors help create an image. Photos by Jessica Castillon.
2008 Hospital of the Year: First-floor plumbing plan
2008 Hospital of the Year: Second-floor HVAC plan
2008 Hospital of the Year: Staff lounge, lockers, mailboxes
2008 Hospital of the Year: Site plan
Pet sitter information for clients
Important questions and responsibilities for owners when picking a pet sitter.
The origin of flu season
Scientists discover that the virus hates warm weather.
Veterinarian sues humane society
Tennessee veterinarian says she was fired for speaking out about overcrowding.
Diet trials 101
Using capnography with anesthesia
4 actionable Fear-Free tips from Temple Grandin, PhD, and Marty Becker, DVM
What business opportunities exist for veterinary technicians?
