Business

Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.

A confidentiality pledge reminds your team about the importance of keeping confidential information private.

Use a feline lifestyle review form to tailor your recommendations for cat owners.

A canine lifestyle summary will help you tailor your message to fit each dog's needs.

Document clients' consent for euthanasia with a form.

Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.

What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.

The November cover-model hamster, Peaches, found a home in a Kansas City area elementary school. See Peaches' photo exploits here!

Temporary space, recycled materials, and the passing away of a family member: How one family pulled through and triumphed with their Hospital Design Merit Award winner.

How much do I pay a part-time associate who's certified in acupuncture?

Remind clients of these potentially hazardous holiday items around the house.

The long-distance job search, negotiation tactics and 30 ingredients to look for in employment contracts are topics of Dr. James F. Wilson's veterinary-school lecture series.

Learn more about this specialty and emergency hospital group.

I'm interested in investing. What stocks should I buy?

I hear from 20 or more veterinarians every day, most of whom want to tell me about the economic downturn in their area and the fact that clients just are not coming in as frequently, so their revenues are down.

I'm an expert witness for a practice owner who is being sued by two former associate doctors. What caused this litigation? Poor communication and a contract written on a napkin.

If you've been thinking about making a capital equipment purchase, consider doing it before the end of the year to receive the tax benefits next year.

Learn why private investors and corporate buyers think veterinary medicine is a golden opportunity-and how you can get your share.

Regular diagnostic testing for senior dogs and cats is plenty profitable, says Dr. Thomas Burns, owner of Veterinary Associates of Cape Cod in South Yarmouth, Mass.

Can I pay a practice manager salary and not pay her overtime, even though she handles technician and receptionist duties?

There's an entire chapter on veterinary hospital etiquette in The Miss Fido Manners Complete Book of Dog Etiquette by Charlotte Reed.

Clients need to know if stable hospitalized patients will be unattended at night.

Complacency is a terrible disease.

Print out this PDF and give it to clients to educate them about common household items that can make cats and dogs sick when ingested.

With business loans becoming harder to obtain, many DVMs are turning to community banks.

Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.

Are your personal stories getting in the way of good medicine?

Danger lurks at every turn in equine practice. Here's how to stay safe.

Ask yourself if you're truly confident the case will proceed well under home care.

VBMA chapters train students on customer service, negotiation, leadership and management skills.