Business

A grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. Those may seem like small accomplishments, but Nancy Allen, practice manager at Olathe Animal Hospital in Olathe, Kan., says these efforts deserve a thanks.

Photos of a new feline breed and a cat with braces.

Use this tool from Benchmarks 2007 to gather information about other practices in your area.

Present this form to new pet owners to educate them about signs their pet is sick.

Give this handout to clients whose pets are due for a blood test.

Renew those old relationships with a well-crafted letter to inactive clients.

Learn what makes team members tick with this form.

If a client shows up with a stray but doesn't want it scanned for a microchip, am I legally required or legally forbidden to scan the pet or contact the chip registrant?

Dental care is an everyday endeavor.

You can sense whether employees are happy in an office the moment you walk in the front door. The most noticeable characteristic is the level of energy and emotional commitment that employees exhibit. Even a casual observer can feel the difference when walking the halls.

National Report - When a medical case goes bad, consumers are more likely to complain to state boards than in years past, veterinarians report.

It has been said that 90 percent of all American families are dysfunctional - a major socioeconomic issue that permeates human domestic life.

When I speak to veterinary students or new graduates, the topic of an eventual practice purchase often comes up.

Good will is one of those intangible business assets that usually has little or no impact on a veterinary practice's tax bill - until least expected.

It started with one simple, undocumented question: "Are complaints against veterinarians on the rise nationally?"

Many great philosophers have noted that we find ourselves by doing, by allowing one path to lead to the next.

Donna was 30 minutes late but finally made it into the exam room with her new puppy, Rudy.

Click on the link to learn more about this invaluable practice resource.

A husband and wife team took a leasehold space in Simi Valley, Calif., and worked on it until they built a happy ending for Simi Valley Animal Hospital-one with satisfied clients and lots of growth.

Schaumburg, Ill. - 9/15/07 - Recent reports and studies linking microchip identification implants, commonly used in dogs and cats, to cancer in dogs and laboratory animals need to be researched further, says the American Veterinary Medical Association in a statement released this week.

One visionary built it, another visionary kept it.

Focus your on-site accident investigations with these printable PDF form.

A list of behavior books and prospective behavior questions for pet owners.

A printable PDF of the answers you need before buying into or selling a part of a veterinary practice.

Get vaccine info from clients with this printable PDF.

How to create an Excel spreadsheet that helps you figure the value of owning a clinic.

We talk all the time about first impressions. You doctors may never get a chance to make a first impression if your team suffers a misstep with a potential client along the way.

Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

About a year ago, I saw an ad in the local community-college newspaper asking folks to join the community band.

New research shows that dogs may selectively imitate the actions of other dogs, not just take the easiest, most instinctive path every time.