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Don't get knocked out by a buy-in
These tips will help you duck common legal, financial, and communication oversights and keep you off the ropes during your transition to ownership.
Legally search employees' lockers
When is it legal to search veterinary team members' lockers?
The worst client ever seen in equine practice
You know those horse owners who ruin an otherwise great day? Well, shape 'em up-or ship 'em out.
The biggest loser
In this weight loss competition, being a big loser is a good thing.
Did Father know best?
Probably not, but I learned better client care when my dad ignored my advice and picked a pet with his heart-not his head.
The A's to your Q's
Got a burning question? You just might find the answer here.
Team at work
Why do some of my team members seem to avoid work while others are so dedicated to it?
Start pet parents off on the right path
Owning a pet is a lifelong journey. Help set clients' direction by offering strong care recommendations on nine critical topics.
The name game
Play a game to remember pet and client names.
Don't "estimate" your clients out of complying
No, it's not the fees you're charging. The words you're using are doing the damage.
Communicating your vaccine protocol
Changing guidelines, research findings, and product choices can create a muddle of confusion. Sort through it and offer clients the best protection for their pets.
'rBGH free' threatens production practices
The wife of one of my dairy clients recently refused to buy milk from a local convenient store.
Start the presses
I'd like to get the name of my practice mentioned in the media. What's the best way to figure out who to contact in the local media?
Mediation - a valuable option in solving disputes
Washington - Mediation can be a useful conflict-resolution tool in veterinary medicine, a management expert advises.
Don't lose sight of what's important to clients
A trip to the optometrist's office reminded this veterinarian that clients are willing to pay for quality care-especially if it prevents hassles in the long run.
On my way to a 5K: The finish line: "Guts and Glory"
"Would my training be enough to get me to the finish line? Would I collapse and die?"
All for one, one for all
When the owner was selling, these three musketeers-er, associates-knew they would buy his hospital to make sure they kept working together.
What are the profession's 5 key trends?
The world of veterinary medicine is changing, but how? We see these themes in 2007.
Where'd we get that stat?
Here you'll find contact information for the groups that conducted the research or released the data featured in this issue. Many thanks to all who contributed.
Long live pets
We know from the feedback we get that you see this special data-driven issue land on your desk with anticipation. ...
Kids and earning potential
Having a family absolutely affects my earning potential.
Case studies: Responding to sticky ethical situations
Get your facts straight with ethically clear and ethically ambiguous situations.
Trends in pet products
The top trend globally is pet product marketing that reflects the human-pet relationship.
Solving patients' behavior problems
Veterinary behaviorist Dr. Melissa Bain has basic knowledge you can share on pet training with new or newly exasperated owners.
Why you should keep your pharmacy
It may seem like a hassle to devote time and space to your in-house pharmacy, but one expert wants to argue for it.
Improving parasite compliance
Dr. Jay Stewart, owner of Aumsville Animal Clinic in Aumsville, Ore., and a CAPC member, offers these tips to help your clients bridge the gap between awareness and action.
On my way to a 5K: Weeks four and five
It's all uphill now for Associate Editor Amanda Wolfe's march to her first 5K.
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