Practice Manager

These pets have a fierce style that just can't be contained. We think you'll find them tutu cute!

Use this tip to recognize team members' exceptional efforts.

Use these three fast facts to remind pet owners about the importance of rabies vaccination,

My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?Step 1: Stop and think

Pull the thorn out of the lion's paw and learn to manage your chronic pain in practice.

When pet owners need help picking the right pet, guide them to good choices with these tools.

Use this cheat sheet to schedule more effectively in veterinary practice.

Why your home is a flea magnet

dvm360 community platform announcement

Q: Our doctors are all over the place with their parasite preventive recommendations. How do we fix it?

Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Test yourself to rate your "No Baloney" skills to communicate with your boss.

Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.

Veterinary managers speak frankly about what they would like to say to practice owners.

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Client handout: What to do for my dog's itchy, sore ears?

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Connecting with veterinary colleagues online can offer support and a listening ear when you need it.

When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.

Take a look to see if your state made the list of longest lifespans for cats.

One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?-Sold out

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Correct answer: Fragile, hyperextensible skin in a dog, question 1

7 steps to make your practice comfortable for pets in pain

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

BizQuiz: How cat-friendly is your practice? Answer 4. b

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Everything I need to know I learned from my dog when he was diagnosed with cancer.

Ready for some feline fun? Check out the Pets Best Insurance Top 10 list of popular cat breeds of 2013.