Roles

Encourage clients to try behavior modification to deal with a scratching kitten.

Client handout: What you need to know about your pet's pain

This hospital's clever sign has gained Internet fame-and you'll understand why.

With decriminalization on the rise in the U.S., more cases of marijuana poisoning in pets are being reported. Prepare for conversations with veterinary clients with this sample script.

Jan Pol, DVM, continues to practice "old-school" veterinary medicine on reality show many veterinary professionals find subpar.

How do you create client compliance in the wake of Dr. Google and less disposable income? Give your advice to a veterinary practice facing the same problem.

Battle continues to wage on in veterinary community.

Whether you're dipping your toe into social media for the first time for your veterinary practice or you're an obsessive, face-always-in-the-smartphone user, here are tips to make your social media regimen a little emotionally-and physically-healthier.

Download an informational client handout to help pet owners identify signs of osteoarthritis in their senior cat.

Learning how to coach can greatly improve your veterinary practice. Here are some tips to get you started.

Protect yourself, coworkers and clients with these simple steps.

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

Follow these "next steps" to make sure your veterinary team is prepared to discuss heartworm disease with clients and promote year-round prevention in dogs and cats.

Here are tweeted nuggets of knowledge from CVC speakers and attendees that you can take back to your veterinary clinic.

Team members tame Teeter's totter issue with a special solution to manage this feline's mischief.

We've been bombarded with terms such as shortages and incentives for years, but we're no closer to solving the supply and demand puzzle plaguing our profession.

What would you do if your veterinary colleague prescribed natural supplements to your client while you were away on vacation?

It doesn't take a potion to tame the Jekyll and Hyde behaviors in your veterinary practice. Consider these solutions for a more harmonious veterinary team.

Are you a penniless new veterinary grad? These two strategies can make a huge impact on your bank account and debt load.

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.

Q: Six months ago I lost my beloved pet. Over the past several weeks I've been struggling to deal with the sad parts of my job. I can work a double shift and deal with angry clients, but I still can't room a euthanasia appointment. It seems like I'm always on the verge of tears.

Surveys let veterinary clients rate your performance before they take their frustrations online.

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

How can you handle smartphones in your veterinary clinic? Plus, a poem to help employees remember to keep their phone away.

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Veterinary members will have to wait until Oct. 1 for 2014 policies.

Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.

An important trait of coachable players is their willingness to practice to improve their performance. So here are some exercises you can practice to develop yourself as a coachable veterinary team member:

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!