Roles

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

How can you handle smartphones in your veterinary clinic? Plus, a poem to help employees remember to keep their phone away.

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Veterinary members will have to wait until Oct. 1 for 2014 policies.

Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.

An important trait of coachable players is their willingness to practice to improve their performance. So here are some exercises you can practice to develop yourself as a coachable veterinary team member:

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

Use this script to talk to veterinary clients about the advantages of ditching online pharmacies.

To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:

Clinic tool: Change the conversation about heartworm prevention

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

Huddle up and go over the day's schedule at your veterinary hospital.

Need something from your veterinarian, but want to do it in the kindest, easiest way possible? Try these three tips.

Speaker says quick and dirty is the way to go when it comes to veterinary team roundups.

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.

Although the future of the veterinary industry might be scary, it won't be disastrous.

Debate at Banfield pet health summit sparks discussions over how to steer veterinary profession.

Pet insurance provider VPI reveals this year's quirkiest names for feline policyholders.

Internal controls provide a system of checks and balances.

In an exclusive interview with dvm360, Quiet author Susan Cain lends advice to make client interaction easier on veterinarians.

Add your advice for a technician who's transitioning to a position with more management responsibility

Use this advice on how to talk about the practice's finances with your boss.

Feel like you need to make some dietary changes? See if you can complete this challenge.

Use these activities to solicit feedback from your veterinary team members and share details about your practice's finances.

Some veterinarians and managers are happy to chat with clients-others wish pets could bring themselves to the clinic. How does your personality play into your performance? Check out the responses to our survey.

Why aren't you looking forward to the end of your veterinary career? Here are a few reasons-and solutions

Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Will a veterinary associate's shattered video monitor lead to a shattered relationship with his employer?