Roles

Are you prepared to respond when clients ask you whether you're trying to upsell them on their pets' care?

Learn to talk to pet owners about the benefits and risks of anesthesia.

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?-Not dropping the ball

Detailed veterinary records are essential for responsible pet care (even if your relevant observations of the pet owners cause trouble).

Help pet owners identify the reasons behind their cat's house soiling behavior.

Veterinarian Tim Dickerson started with a 10-year plan and a monthly budget to tackle his $120K debt.

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Use this quiz to help determine whether a cat is marking or eliminating.

Show your practice's commitment to pet care with a professional post-appointment phone call.

This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)

Dr. Wardlaw discusses some therapeutic alternatives to get orthopedic patients comfortably back on their feet.

Communication strategies and tips for breaking difficult news to clients.

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

A more knowledgeable team means a better experience for clients.

Is your life balance out of whack? Use this quiz to find out.

Massachusetts, among other states, is looking to ban these controversial clauses you may find when signing on as an associate.

Rationing empathy and other emotional energies can be a job in itself-but learning to listen to yourself is key.

Frostbite, ice melts and dehydration are risks for pets outdoors or traveling. Remind your clients today to prepare for these chilly months.

Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.

How to tackle your clients' questions in the wake of ABC's news report.

This handout gives pet owners tips to successfully train their dog to eliminate in an acceptable location.

Find out the right chemical ice melt to recommend to veterinary practice clients.

A glimpse into the numbers of two growing rural practices.

Veterinarians with a heart for small-town life find big opportunities with mixed-animal practice.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

Feeling peer pressure to get a mentor but don't know if it's worth it? Here?s some advice.

Veterinarians with a heart for small-town life find big opportunities with mixed animal practice.

With only 110 participating veterinary clinics, Purina says long-term success with the program was not attainable.

The Five discusses tail vaccination in cats, canine cardiology, the importance of sharing your clinic's stories on social media, how to better access clients and special treats for feline patients.