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Training that's truly for everyone
Group meetings make new member training easier.
Speak your clients' language
Spanish handouts increase the number of clients and client compliance for one hospital.
Don't settle for second-rate
It's better to be down a doctor than to hire a sub par associate.
Handling clients' complaints about the doctor
How do I respond to a client when they badmouth a doctor to me?
Avoid the perils of picky pet owners
Is there one type of client who's harder to please?
A mint on the pillow
Take a tip from the hotel industry and provide exceptional hospitality.
Oregon reviewing roles of CVTs, assistants
PORTLAND, ORE. - As many areas face shortages of veterinary assistants and technicians, more state boards are debating how far they can go to extend care.
9 steps to effective staff meetings, implementing change
Follow-through after meetings is a frustrating issue in many practices.
Taming beastly bosses
Hiding behind your boss's lion's roar might be a timid kitten. Coax out your boss's softer side.
Added value at no extra charge
Little gestures go a long way-especially when the client doesn't have to pay for them.
A perfect 10
Cut down on unnecessary sick days by offering team members monthly rewards.
How to choose a charity
Follow these 4 tips to create a plan for helping others as well as your practice.
Video: Why you need a practice valuation now
Gary Glassman, CPA, explains why you need to value your practice years before you sell.
Why don't you earn more? It could be your music
Your taste in tunes says a lot about you, study says.
Frequent hand washing not as effective as thought in preventing staphylococcal infection
A new study finds that effectiveness rather than frequency might be more important.
Quiz: Are you burned out?
Test yourself to see whether your career flame is in danger of being snuffed out.
Education pays-for your clients and your practice
Teaching pet owners about payment options helps ensure they will comply with your recommendations.
Encouraging your boss to implement payment plans
If your practice doesn't offer financial options, you could make championing them your pet project. Here's how.
Behavior veterinary technician speciality approved
Technicians now enjoy five ways to earn extra credentials
Chew on this: Intellectual activities make people pig out
Be mindful of the stress of thinking.
Need to wake up? Get some sleep!
Learn the right way to count sheep.
Take control of your health by taking the stairs
Your heart will thank you for avoiding elevators and escalators.
Dear Kara: Nutritional considerations for canine osteoarthritis (Sponsored by Hill's Pet Nutrition)
What kind of chemistry do you need between team members in order to make a solo ambulatory practice successful? (Sponsored by Intervet/Schering-Plough Animal Health)
With a mobile practice, the practitioner rides with the assistant all day long.
In favor of scrubs
A reader and a consultant disagree on when to wear scrubs.
Helter shelter: dealing with insufficient rescue facilities
One animal shelter's unorganized, inadequate care proves frustrating.
Find that tag
Here's a tasty solution for X-ray tag organization.
Sample script: Follow up on recommendations
The way you handle follow-up scheduling affects compliance.
When the client says, 'No'
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
Tired of your job?
You used to love your job, but now it just feels worn out. Don't give up. You can make it new again. Learn how thanks to four team members' true burnout survival stories.
