Roles

Part 1 of a six-part online learning course about making successful pet weight loss recommendations.

Bosses say communication is better than rewards at boosting team morale, according to a new study.

Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?

The best time to talk about financial matters is during wellness visits.

Chew on this advice for improving dental compliance.

Here's a fun way to stop marking.

Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.

Make sure clients leave with their hands full.

Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.

Specialties allow credentialed technicians to further their careers.

It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits.

What client service decisions are appropriate for receptionists to make independently?

How can I keep my doctor focused on patients and not profits?

I was glad to see in "The Truth About the Technician Shortage" (August 2008) that so many veterinary technicians are actually working in the profession.

Coordinating vacations can be as intimidating as a security checkpoint. Avoid time-off turbulence by picking-and sticking to-one of these flight plans.

Here's how to ask for an evaluation-and, in the meantime, initiate some positive feedback of your own.

Check out this idea for keeping track of lab specimens.

It's no fun to be the bad guy. Conduct useful reviews that keep everybody smiling.

Credentials can be a contentious topic, but we can all agree that education is essential to success-regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.

Sacramento, Calif. - Should unregistered veterinary technicians get a one-year window to take a certification examination based on a lot of experience and just 24 hours of education?

NATIONAL REPORT - Brett Cordes, DVM, turned 35 when he felt the lump in his neck.

Veterinary consultant Mark Opperman, CVPM, discusses how follow-up is crucial when assigning responsibility.

You may be a model worker, but is your body suffering for it?

It takes a compassionate approach to get clients to comply with diet and exercise recommendations.

Times are tough, but clients still depend on the services of their veterinarian.

You're in charge of how you feel, so make the decision that you won't let circumstances get you down.

Google's benefits are amazing-and amazingly costly.

Best practices for online advertising success

The average associate salary was $84,331 in 2007, exceeding the 2005 average by 17 percent, the Veterinary Hospital Managers Association reports.

National Report -- National Veterinary Technician Week begins today (Oct. 12), honoring veterinary technicians for their work.