Professional Gum Chewers

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At a recent staff meeting, I said I thought it was unprofessional for our medical and administrative support staff to chew gum on the job. I was almost laughed out of the meeting. Was I off base?

At a recent staff meeting, I said I thought it was unprofessional for our medical and administrative support staff to chew gum on the job. I was almost laughed out of the meeting. Was I off base?

Marty Becker

"Chewing gum on the job showcases a casual, even flippant attitude," says Veterinary Economics Practice Leadership Editor Dr. Marty Becker. Like it or not, impressions count, and chewing gum diminishes your authority, lowers the client's expectations of you, and would almost certainly lower levels of client satisfaction, he says. "If team members say they chew gum to control bad breath, introduce them to tongue scrapers and dissolving breath strips."

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