Client Relations & Marketing

Shelter medicine expert Dr. Amanda Dykstra makes a case for equipping foster parents with detailed instructions on the care and keeping of kittens.

Dont like online pharmacies competing with you for veterinary product sales? Dont penalize your clients for it, says a 2019 dvm360/VHMA Practice Manager of the Year finalist.

You dont need us to tell you about the importance of communication with veterinary clients. But a recent survey proves a gap in pet owners understanding of animal pain and surgery.

Being aware of breed-specific characteristics that affect the upper and lower airways will improve veterinary client education and patient safety, but dont jump to any diagnostic conclusions without a thorough workup.

One veterinarians story of a dog who reached a place few of her patients are allowed to goher heartand the lessons the experience taught her.

A UK study found that in the veterinary profession, women are overlooked for promotions and often seen as incompetent by overtly sexist clients.

Two smart data wonks in the animal health industry recently shared market information at an exclusive event in Kansas City. Heres the skinny on what they see coming down the pike for veterinary practices like yours.

Owners of chronically and terminally ill pets have a high risk of caregiver burden, but newer tools are refining the ability of veterinary teams to detect this burden in their clients.

One recent study explores the effect of dysfunctional workplaces on veterinary team members, while another focused on the secondary stress involved in helping stressed pet owners, something called burden transfer."

When it comes to nutritionally sensitive conditions such as kidney disease, make sure your client understands just how vital a role diet plays in managing their pets health.

77% of millennials favor veterinarians who discuss the benefits of the human-pet bond, according to speakers at last months AVMA Conference.

Knowledge of tumor type and grade leads to the smartest therapeutic options and most accurate prognosis. The challenge is to communicate the value to clients.

Department of Transportation offers guidance on what it will and wont enforce when it comes to dogs (or cats, or horses, or snakes) traveling with emotionally fragile airline passengers.

Heres how to empower front-desk staff to know whether a veterinary appointment is going to be by the book or if it will require some extra time for diagnostics or education.

When a client hesitates to pay or cant pay an unexpected veterinary bill, make sure youre delivering understanding.

New research explores the paradoxes pet owners face when choosing dogs with conformational medical problems.

In veterinary school, the focus is what a case needs or doesnt neednot how the client will respond to the bill. A veterinarian and veterinary technician discuss what their education didnt prepare them for in practice.

Try this tip to engage veterinary clients and help them stick to their pets weight loss plan.

Do millennial veterinary associates have the same needs as any other associate you've hired in the past? Well, yes and no says Dr. Eva Evans.

Veterinary behaviorist Wayne Hunthausen, DVM, shared tricks for setting puppies up for success with their new owners at Fetch dvm360 conference in Kansas City.

When it comes to ending a pets life, many people wonder, How do vets do it? I consider ending an animals suffering to be one of the greatest responsibilities entrusted to the veterinary profession and one of the gifts many veterinarians take for granted.

Are you covered by state law and your malpractice insurance when it comes to asking for or giving veterinary telemedicine advice?

From the exam room to the pets home, comprehensive oral and radiographic evaluation dental procedures are importantbut how do you get your veterinary clients to agree with you? Heres help.

When it comes to defusing potential arguments, this veterinary practice owner trusts the words of self-made millionaire and motivational speaker Jim Rohn: Focus on the solution, not on the problem.

Regular reports of xylitol poisoning in dogs motivated the U.S. Center of Veterinary Medicine to release a quick article and a 90-second video on how to keep pets safe.

Having a solid understanding of the heartworm life cycle, and the damage this disease can do, is the first step in getting pet owners on the right track with treatment.

Despite a massive worldwide effort to eradicate rabies, the disease still affects untold numbers of animals and tens of thousands of people each year in the United States and abroad. Here are five reasons why you should talk with your veterinary clients about rabies.

Nutrition isnt the focus of veterinary technician schoolperiod. Here are a few things dvm360 survey respondents said theyve picked up on the job.

The pet insurance carriers new Better World Initiative wants to go paperless with its new-customer certificates offered exclusively through practices like yours.

The veterinary world has their own chicken-and-egg debate on when to run what and at what value when it comes to running diagnostics or waiting for an illness to show up. So which side is right?