Client Relations & Marketing

Ask clients the right questions and you'll get more chances to educate.

Show clients how to turn cat carriers into cat nap beds.

Use these Facebook posts and tweets to educate clients before they adopt a new pet.

Overreliance on advanced diagnostics can harm client trust, says Dr. Jeff Werber at CVC.

Live from the CVC: Dr. Elizabeth Colleran says don't interruptFrom the CVC in Kansas City, medicine channel direcor Mindy Valcarcel discusses these quick tips from Dr. Elizabeth Colleran's presentation on building better relationships with clients.

Use your prices to show clients you value your veterinary staff's time and knowledge.

VPI plans offer three varying levels of coverage that reimburses pet owners without practice enrollment.

Veterinary pet insurance provider shares stories of how policy holders named pets.

VPI shares stories of how policy holders named pets.

Your complete resource to what some call a revolution that will forever change veterinary medicine.

Download these handouts to help clients recognize signs of fear at home.

Post this handout around your clinic to make sure everyone know how to recognize and stop the escalation of aggression in dogs.

Use this sample chart to review areas your veterinary practice is doing well with dental care compliance and where you need to improve.

Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.

Red gums, bad breath? Help veterinary clients understand the importance of oral health using these handouts as part of your practice's client education campaign.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dental care with your team and clients. (With an educational grant provided by Virbac)

Use these handouts as a communication tool to help new pet owners decide the level of energy that matches their lifestyle.

Use these handouts to help your clients understand the key training points required when introducing a pet into their family.

Use these handouts to make sure clients have all the information they need to make a decision about getting a young animal or an adult.

Use these educational videos to make sure clients have all the information they need to make a decision about getting a young animal or an adult.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss puppy and kitten care with your veterinary team and clients. (With an educational grant provided by Veterinary Pet Insurance)

A step-by-step plan for a more humane approach to companion animal care.

Best Care Animal Hospital (BCAH) is a hypothetical seven-doctor companion animal practice serving a large metropolitan area in the Northeast. The practice has been in existence for more than 20 years, but Drs. Cynthia Smith and Ronald Topps purchased the practice from the original owner about five years ago. Since then, the practice has grown tremendously and is well known for providing excellent veterinary care and service. Drs.

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This is the summary

For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.

When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?