Client Relations & Marketing

Whether it's a veterinary team member or client, make an effort to communicate effectively with people from other cultures.

Q: My clients are always balking at the cost of pet medication. How can I address their complaints?

One veterinarian queries an ethics expert and Facebook readers seize the chance to respond.

It's fantastic to offer clients exceptional pet care, but it takes more action on your part to make your clinic stand out among the rest.

These cases can be difficult and often require considerable time and attention-both during an examination and in conversations with clients. Here are some tips to get a better diagnosis and outcome.

Are you puzzled why your clients aren't following through on your advice? Try these five tips, and your practice could be well on its way to good health for all.

Nutrition questionnaire

Help clients get their cats back into a healthy weight range with tips from this free handout.

Start a conversation with clients about what they're feeding their pets with this free handout.

Check out the 9 things your hospital's mobile app should do.

Two simple but savvy media lessons for veterinary practitioners thrust into difficult discussions about the profession-in the exam room or on TV.

Engage pet owners to foster compliance.

Use social media platforms to alert clients to health concerns and clinical signs to look for as pets age.

Help your veterinary clients surf the web for reliable pet care sites.

From home remedies for fighting fleas to diet tricks for finicky felines, the web is full of enough information-and often misinformation-to make a client's head spin. Guide them to reputable sites with this handout.

Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.

An array of visitors pass through the doors of veterinarian offices. Some clients are more of an annoyance than a pleasure to work with. Here are the top five worst clients to deal with.

Q: Only nine of our clients indicated they found us through the phone book last year. I'd like to drop our Yellow Pages subscription altogether, but if each client is worth about $500, I wonder if it still has some value.

Knowing what makes clients tick can help you resolve compliance issues at your veterinary practice.

Read Dr. Miller's response to the recent not-so-positive media coverage of veterinary practice.

Acquiring new clients is a necessity when growing your veterinary practice, but don't overlook the importance of keeping the clients you already have.

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.

Focusing on individual pet breeds each month educates your clients and helps you customize care.

When you rush from room to room, it can be easy to overlook the cleanliness of your practice.

Use these suggestions to be proactive about your practice's methods to combat the perils of pet obesity.

Help clients understand the importance of investigating frequent vomiting and hairballs in cats by downloading this free handout.

Got a negative review? You can still survive and thrive in the veterinary world by following these simple steps.

Q: I'm thinking of dipping my veterinary practice toe in the water with pet insurance, but I want to do it right. What steps should I take to ensure I'm offering my clients the best options?

Learn how one bad apple can spoil your clinic's business.

AHS experts discuss what veterinarians and their clients need to know about the emergence of 'evil heartworms.'