Client Relations & Marketing

If you want more feline patients flocking to your veterinary hospital, see how many of these cat-friendly concepts you can implement in practice.

How to turn a bad veterinary client experience around in 15 minutes or less

A recent study uncovered the differences between dog owners and cat owners and looked at how those differences affect clients' attitudes toward veterinary care.

The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.

Start here for cat-friendly hospital design resources and success stories.

Turn negative reviews into positive opportunities for your veterinary clinic.

Incorrect answer: Image Quiz: Fragile, hyperextensible skin in a dog, question 2

Correct answer: Image Quiz: Fragile, hyperextensible skin in a dog, question 4

Correct answer: Fragile, hyperextensible skin in a dog, question 1

Use these tips and ideas from the Windsor Veterinary Clinic in Windsor, Colo., to ease the pain and strain of a veterinary visit for pets.

7 steps to make your practice comfortable for pets in pain

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Reexamine your views for the benefit of pet owners and associates.

Communicate with clients for a clear path to pain management.

Listen as Dr. Ilona Rodan offers examples and tips to make cats more comfortable at your practice and reduce their fear of the veterinarian.

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

BizQuiz: How cat-friendly is your practice? Answer 8. a

BizQuiz: How cat-friendly is your practice? Answer 7. a

BizQuiz: How cat-friendly is your practice? Answer 4. b

BizQuiz: How cat-friendly is your practice? Answer 6. a

If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.

It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.

Year-round prevention continues to be strong recommendation.

Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Add some "tee hee" to your TLC, and use your humor and intellect to strengthen your relationship with veterinary clients.

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.