Practice Management
A generation apart
Baby boomers enjoy a position of authority in many practices, strongly influencing workplace culture. Here's an inside look at how they shape practice.
What's important to your team?
Ask employees to rank the top five features they value in their job with this exclusive form.
Weekend work
I already work a few Saturdays a month and now my boss wants more!
Creating effective employee manuals
I want to update my office policy manual, but I'm afraid of overlooking something. What items should I definitely include?
Finding files
Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?
For equine practitioners, education is key to disaster preparation
The SEEN program's first objective is ... education.
Make 'em stick
Use these 15 ideas to bond team members to your hospital-and keep your veterinary practice from peeling apart.
Celebrate the team bond
Start a tradition and get together for a meaningful outing.
Phone room gives clients equal attention
We pulled the phones from our front reception area, and we've never looked back.
Darwin was right
The next five years will be remembered by the survivors as a time of chaos; a time of reordered priorities and a time of major adjustment. I'm sure that Nostradamus said something or other about this event.
Puppy tutors generate revenue, happy patients
An in-house puppy school won't automatically make you the new Dog Whisperer, but offering training classes can make you money, empower your staff, and create a bond with patients.
10 tips to boost profitability
You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.
Marketing objectives
How can I tell if my marketing efforts are effective? What's the best way to measure the results?
Learn from O.P.M.
One of the easiest, lowest-cost, and most practical ways to learn about management is from Other People's Mistakes.
A world away from practice
The first step to getting away for continuing education-or even a vacation-is to find someone to replace you. Take these five steps to find the perfect relief veterinarian.
Sick time for an associate
What do I do when an associate gets sick? What do I need to know about disability insurance?
Don't get tangled in the Web
Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the 'Net.
Lab pregnancy testing: Opportunity or threat?
New technology to identify open cows circumvents the need for veterinarians to do the work. But that doesn't necessarily erase DVMs from the picture.
The Weezer story
"Ladies and gentlemen: the story you are about to hear is true. Only the names have been changed to protect the innocent." - Jack Webb as Sgt. Joe Friday
Do's and Don'ts of negotiating a contract
Do request a letter of intent ... Don't enter an agreement based on a handshake ...
Fresh start
Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!
Skilled management will help lead a divided house
Most practices get the administrator duties completed by the members of the dedicated and sometimes overworked staff.
Are flexible spending accounts right for your hospital?
With enough employee participation, flexible spending accounts are a great benefit that attracts-and retains-solid team members.
A no-slip winter
Lynette Ott, practice manager at Barton Heights Veterinary Hospital in Stroudsburg, Penn., has a way to keep safety slip-ups on the ice to a minimum ...
Food and drug production
What are the guidelines for calculating the production for food and prescription refills?
Keep the doctors doctoring
Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.
2007 Veterinary Media Planning Guide
This valuable trend data is based on June 2006 audit statements provided by the BPA Worldwide Publishers Statement and publisher's own data.
Samplers boost dietary compliance
Fight kidney disease in cats by finding a health-friendly food the pet will accept.
Interview with a horsefly
Jeb White walked to the mailbox. On the side of the box, he noticed a very large black horsefly rubbing its front feet together. As he opened the door, two large brown wasps exited and swayed momentarily in the air like small helicopters. They threatened briefly, then gained speed and moved on. Jeb's hair bristled and his chest hurt a bit.
Easy-to-build exotic ward offers next level of service
You can create a small, successful exotic ward with no more space than an unused storage room.