Practice Management

I already work a few Saturdays a month and now my boss wants more!

I want to update my office policy manual, but I'm afraid of overlooking something. What items should I definitely include?

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?

The SEEN program's first objective is ... education.

Use these 15 ideas to bond team members to your hospital-and keep your veterinary practice from peeling apart.

Start a tradition and get together for a meaningful outing.

We pulled the phones from our front reception area, and we've never looked back.

The next five years will be remembered by the survivors as a time of chaos; a time of reordered priorities and a time of major adjustment. I'm sure that Nostradamus said something or other about this event.

An in-house puppy school won't automatically make you the new Dog Whisperer, but offering training classes can make you money, empower your staff, and create a bond with patients.

You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.

How can I tell if my marketing efforts are effective? What's the best way to measure the results?

One of the easiest, lowest-cost, and most practical ways to learn about management is from Other People's Mistakes.

The first step to getting away for continuing education-or even a vacation-is to find someone to replace you. Take these five steps to find the perfect relief veterinarian.

What do I do when an associate gets sick? What do I need to know about disability insurance?

Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the 'Net.

New technology to identify open cows circumvents the need for veterinarians to do the work. But that doesn't necessarily erase DVMs from the picture.

"Ladies and gentlemen: the story you are about to hear is true. Only the names have been changed to protect the innocent." - Jack Webb as Sgt. Joe Friday

Do request a letter of intent ... Don't enter an agreement based on a handshake ...

Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!

Most practices get the administrator duties completed by the members of the dedicated and sometimes overworked staff.

With enough employee participation, flexible spending accounts are a great benefit that attracts-and retains-solid team members.

Lynette Ott, practice manager at Barton Heights Veterinary Hospital in Stroudsburg, Penn., has a way to keep safety slip-ups on the ice to a minimum ...

What are the guidelines for calculating the production for food and prescription refills?

Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.

This valuable trend data is based on June 2006 audit statements provided by the BPA Worldwide Publishers Statement and publisher's own data.

Fight kidney disease in cats by finding a health-friendly food the pet will accept.

Jeb White walked to the mailbox. On the side of the box, he noticed a very large black horsefly rubbing its front feet together. As he opened the door, two large brown wasps exited and swayed momentarily in the air like small helicopters. They threatened briefly, then gained speed and moved on. Jeb's hair bristled and his chest hurt a bit.

You can create a small, successful exotic ward with no more space than an unused storage room.

A local high school student who wants to be a veterinarian asked to volunteer in my clinic after school. I could use someone to straighten up the reception area, file, and run errands. But she wants to be a doctor, not a file clerk. If she's capable, should I train her to do simple clerical tasks?

New data shows how much management consultants are costing veterinarians.