Practice Management

Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!

Most practices get the administrator duties completed by the members of the dedicated and sometimes overworked staff.

With enough employee participation, flexible spending accounts are a great benefit that attracts-and retains-solid team members.

Lynette Ott, practice manager at Barton Heights Veterinary Hospital in Stroudsburg, Penn., has a way to keep safety slip-ups on the ice to a minimum ...

What are the guidelines for calculating the production for food and prescription refills?

Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.

This valuable trend data is based on June 2006 audit statements provided by the BPA Worldwide Publishers Statement and publisher's own data.

Fight kidney disease in cats by finding a health-friendly food the pet will accept.

Jeb White walked to the mailbox. On the side of the box, he noticed a very large black horsefly rubbing its front feet together. As he opened the door, two large brown wasps exited and swayed momentarily in the air like small helicopters. They threatened briefly, then gained speed and moved on. Jeb's hair bristled and his chest hurt a bit.

A local high school student who wants to be a veterinarian asked to volunteer in my clinic after school. I could use someone to straighten up the reception area, file, and run errands. But she wants to be a doctor, not a file clerk. If she's capable, should I train her to do simple clerical tasks?

New data shows how much management consultants are costing veterinarians.

Walkie-talkies keep this practice connected. Could this gadget help your team?

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You need the right inventory, in the right place, at the right time. These 8 experts give concrete strategies to help you achieve that goal.

Teaching proper dental care is part of the program at a Minnesota animal hospital. And co-owners Drs. Katherine Knutson and Stephen Barghusen aren't just teaching their staff.

Document senior pets' health status for pet owners with this sample senior wellness report card.

The dentist had been in the room less than four minutes.

You get what you pay for, so it should be no surprise that paying peanuts yields less-qualified, more-likely-to-be-unhappy employees-and high turnover.

Before graduation we should have been taught how to use these surrogates profitably.

It's uncomfortable for managers to be wedged in between you docs, who want things done your way -- the right way -- and a team that thinks the manager should have the influence and authority to rein you in. Here are some ways you get your manager tied in knots:

Use this form to document verbal warnings when you're disciplining employees.

Take these three steps to make sure you can reach your team members and communicate critical news.

Our receptionist is excellent at her job, and the clients love her-when she's here. She's been with us for less than a year, but she's frequently absent and still asked for a raise. So we switched her wages from hourly to salary, but now she wants even more money and doesn't want to work Saturdays. Am I being taken advantage of?

Position descriptions help you maintain your focus during the search for employees, communicate the responsibilities of the position to potential candidates, structure the orientation and training process, and assist in employee evaluations.

Take the next step to show your staff members the way to safety.

"After the cards dry, we put a couple pieces of clear packing tape over the front of the card," says Jeremy Gerhard, LVT, CVT, at Michigan Veterinary Specialists in Southfield, Mich.

Written training guidelines define the path your employees will take. Use these guidelines to develop yours.

Reading is power.