Practice Management
Why performance management matters–an overview and general introduction (Proceedings)
May 1st 2011The first part of this session will give an overview of the global veterinary market focusing on the UK and US which are both currently stricken by recession. It is the presenter's belief that we are in for a very hard few years as vets and we are no longer a recession proof business.
When clients say no: shoring up doctor and team member morale (Proceedings)
May 1st 2011Regardless of your position in the veterinary hospital, in this day and age you encounter resistance from clients in some way, shape or form almost every day (if not every hour). As a practice manager or owner veterinarian you may not feel that as directly as your veterinary technicians, receptionists or associate doctors do on a daily basis, however.
Keeping care affordable with technician appointments (Proceedings)
May 1st 2011Today veterinary practices are facing more challenges then they ever have in the past. The economy has forced pet owners to scrutinize every dollar of their discretionary income and often times the money that was previously spent on the family pet is now being spent on food and rent for the family.