Practice Management
Find a convenient place to collect business cards and pamphlets
Cards for your veterinary practice can go where jewelry does.
Awkward client moment: What to do when a client toots
There's really not much you can say after a client breaks wind.
Q&A: Open up to open-book management
How can open-book management help my succession planning strategy?
No more annual reviews
Annual reviews don't improve veterinary client and patient services. Get rid of them.
Husbands losing jobs, wives finding them in recession
Female-dominated fields of medicine and education are still seeing growth.
Flu shots may help prevent heart attacks
A new study shows that flu shots do more than just prevent people from getting sick--they may also save lives.
I can't believe that just happened: Exam room follies, practice missteps and other blunders from the clinic
War stories from the trenches that are veterinary clinics.
AAEP offers free disaster-preparedness advice online
Organization urges equine doctors to prepare for hurricane season.
Survey: Employees walk when trust wears thin
Start talking to your veterinary team to restore their faith and retention.
Veterinary receptionist interview questions
Use these questions to interview candidates for your receptionist position. These questions will hit on qualities critical to a veterinary receptionist performing his or her job successfully.
Ross Clark to practice owners: Open your books to associates and team members
Lead your practice with its future ownership in mind.
Q&A: A guide to negotiating your second contract
I'm a second-year veterinarian currently negotiating my second professional contract. How much should I expect in terms of salary, benefits, and time off? I'm currently on ProSal, and I'm happy with that structure.
3 ways to spice up your staff meetings
Team members nodding off during your staff meetings? Keep them involved with interesting activities.
Healthcare reform: What it means to your veterinary practice
Learn how new healthcare laws mean big changes for your veterinary practice.
Hire the right employees to reduce turnover
Targeted hiring yields better candidates that fit your existing team.
4 reasons to consider veterinary technician appointments
No. 1 on the list: You can double your appointments with doubling your veterinarians' daily workload.
Take a progressive approach to team discipline
Don't dole out harsh reprimands or, worse, ignore the problem. Keep team members in line-and make sure you're being fair.
Veterinarian-free office visits: Technician appointments
Examples of services technicians may be able to provide in technician-only appointments.
Give patients a place to play ... or recover
At less than $100, it's a cost-effective way to house patients.
Front-desk quiz: Test your medical knowledge answer 6C
Breaking down the language barrier
Hispanic, foreign-born population growth signals need for multilingual expertise in practice, DVMs say
8 signs of a positive practice culture
See what it takes to be one big happy practice.
Forget conflict: Agreement can cause even bigger problems
Brian Conrad discusses "the Abilene paradox" during Managers' Retreat at CVC in Kansas City.
Walk away from workplace violence
See the signs of a coworker-or a practice culture-on the edge.
Study links dry pet food to human disease
Salmonella contamination may be the culprit in severe 2006 and 2008 outbreaks, especially affecting small children.
Case 3
Case 3, Answer 6b
Case 3, Answer 4d
Case 3, Answer 1d