Practice Management
Ask Shawn: A better way to pass the torch between shifts
Fight your fear of pet insurance paperwork
Overwhelmed by the thought of recommending pet insurance because of the administrative work involved? Don't fret. These tips can simplify the process and make pet insurance pay for your veterinary practice.
Build relationships with veterinary clients with healthy power and helpful behaviors
You need to modify your behavior to the situation and build power relationships that help, not hurt
Compliance review form
Review patient records before appointments with this veterinary compliance review form.
4 true colors: Why your personal hue matters
A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.
Image Quiz: Dermatology-A pit bull with bullous lesions
Exam room video-recording release form
Download this employee consent form before you begin video-recording exam room visits.
Haunted practices: Know one?
Share your spooky veterinary story here.
3 ways to avoid electronic health records headaches
Consider these facts before implementing a paperless system at your veterinary practice.
Oklahoma Board of Veterinary Medical Examiners opens online store
Veterinary professionals and pet owners can now log on to the same website to purchase veterinary directories and resources.
Photo gallery: 4 team retreat ideas
Could your veterinary team members be just as happy-and productive-as these who are attend off-site team-building retreats?
Account for receivables with a written policy
Know what to do when payment isn't received at appointments.
Handout: Payment and billing policy
Print this sample for payment and accounts receivable policies for your veterinary practice.
7 steps to a great team retreat
Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.
Develop a mentorship program to help associates and team members grow
In this season of change, plant the seeds of career growth with a mentoring program.
Don't shelve that veterinary associate contract
Contract reviews lead to better work relationships and bottom lines.
Find a convenient place to collect business cards and pamphlets
Cards for your veterinary practice can go where jewelry does.
Awkward client moment: What to do when a client toots
There's really not much you can say after a client breaks wind.
Q&A: Open up to open-book management
How can open-book management help my succession planning strategy?
No more annual reviews
Annual reviews don't improve veterinary client and patient services. Get rid of them.
Husbands losing jobs, wives finding them in recession
Female-dominated fields of medicine and education are still seeing growth.
Flu shots may help prevent heart attacks
A new study shows that flu shots do more than just prevent people from getting sick--they may also save lives.
I can't believe that just happened: Exam room follies, practice missteps and other blunders from the clinic
War stories from the trenches that are veterinary clinics.
AAEP offers free disaster-preparedness advice online
Organization urges equine doctors to prepare for hurricane season.
Survey: Employees walk when trust wears thin
Start talking to your veterinary team to restore their faith and retention.
Veterinary receptionist interview questions
Use these questions to interview candidates for your receptionist position. These questions will hit on qualities critical to a veterinary receptionist performing his or her job successfully.
Ross Clark to practice owners: Open your books to associates and team members
Lead your practice with its future ownership in mind.
Q&A: A guide to negotiating your second contract
I'm a second-year veterinarian currently negotiating my second professional contract. How much should I expect in terms of salary, benefits, and time off? I'm currently on ProSal, and I'm happy with that structure.
3 ways to spice up your staff meetings
Team members nodding off during your staff meetings? Keep them involved with interesting activities.
Healthcare reform: What it means to your veterinary practice
Learn how new healthcare laws mean big changes for your veterinary practice.