Roles

Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers.

CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.

Injunction bars two veterinary specialists from competing with Iowa State.

Your patients need you to be sharp for each appointment, so take these steps to make sure your mind is prepared to meet every challenge.

Use this information to successfully answer clients' questions about their pets' dermatology issues.

Save money, earn cash.

Team members, listen up: A new study says preventable problems in pets are on the rise.

Learn the signs and common treatments for the chronic and acute complications that may develop so you can help catch them early in your feline patients.

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

Knowing about the drugs your veterinary practice uses is becoming increasingly important as new products emerge and clients become more aware of options. Here's how to educate-and bond-with your clients using your drug expertise.

As a veterinary team member, you expect the unexpected. Here's how to stay calm when dealing with stress.

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.

Get a leash, on leashes.

In-home sales parties can be a good reminder for how you should be connecting with clients.

How to respond to "Can I buy this elsewhere?"

Consider the five senses and create a peaceful practice environment for your stressed-out patients.

Do you have what it takes to create your own successful side business?

Use these scripts to turn phone shoppers into clients.

Are you a successful veterinary technician who is considering tackling a new position in the veterinary field? Or are you a technician who has been recently promoted into a management or supervisory position?

How often do you sit back and really think about what amazing things you do every day as a veterinary technician? How frequently do you pat yourself on the back acknowledging your education, training, and skills? Do you ever reflect at the end of the day on what you accomplished during that day?

You all know the feeling of walking into an exam room, proud of your skills as a veterinary technician, confident that you know what is best for the patient, happy to be greeted by that wagging tail, and excited to work together with the client to keep their family member at his healthiest.

Disease caused by parvovirus in dogs (destruction of intestinal crypt epithelium, lymphocyte depletion, neutropenia) is generally more severe than that caused by coronavirus (destruction of intestinal villi). Coronavirus enteritis is often characterized by mild and self-limiting clinical signs.

Chronic diarrhea (i.e., that which persists > 2-3 weeks) usually necessitates a systematic diagnostic approach (which may mean classic tests and/or therapeutic trials). The first question in the patient with chronic diarrhea is whether the patient has an obvious problem such as parasites or an obviously inadequate or poor quality diet.

All patients should be stabilized prior to attempts at decontamination. Once stabilization has been accomplished, decontamination should be considered to prevent systemic absorption of the toxicant.

The estrous cycle of the bitch consists of proestrus, estrus, diestrus, and anestrus. Proestrus is the first stage of heat, when the bitch first shows swelling of the vulva and exudation of serosanguinous vulvar discharge. Male dogs are interested but she does not allow mounting. Estrus, or standing heat, is characterized by softening of the vulva, a change from serosanguinous to a more tan-colored discharge, and flagging and standing by the bitch.

Perform urinalysis within 30 minutes of collection or refrigerate. Allow urine to warm up to room temperature before analysis if it has been refrigerated.

Individualized drug therapy increasingly is being recognized as an important aspect of health care for both human and veterinary medicine. Consequently, veterinarians must reach beyond FDA-approved veterinary products to provide the current standard of veterinary care to their patients.

It has been stated that: Systemic hypertension associated with kidney disease is a very real problem, and has been diagnosed in over 60% of cats with chronic renal disease.

A complete blood count (CBC) is a useful and very often-used method of screening and diagnosing patients who present for a wide variety of conditions. It may include both quantitative information about cell numbers, sizes, variability, etc. as well as descriptive information based on evaluation of a blood smear and description of any morphologic abnormalities or infectious agents present. A CBC is probably the most useful when both types of information are reviewed.