Roles

This Team Meeting in a Box will help your team members learn about one of the most common problems in veterinary medicine: canine otitis externa and ear infections. (Sponsored by Dechra)

Pets in Japan are still suffering due to the recent earthquake devastation. Find out how you can help by simply lifting a finger.

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.

Strategies to build employee engagement can help, veterinarians say.

Pet ownership and spending are up, but not enough to keep pace with a surge of new DVMs.

Ask yourself these important questions to see if you're ready to take the plunge into ownership.

Studies say "morale boosting" office treats are doing more harm than good.

Answer choice for the image quiz: A Labrador with PU/PD and hepatomegaly (sponsored by Dechra)

Want to have a good day at the veterinary practice? Clock in with a smile, researchers say.

The human touch may turn a clients into a permanent devotee.

Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers.

CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.

Injunction bars two veterinary specialists from competing with Iowa State.

Your patients need you to be sharp for each appointment, so take these steps to make sure your mind is prepared to meet every challenge.

Use this information to successfully answer clients' questions about their pets' dermatology issues.

Save money, earn cash.

Team members, listen up: A new study says preventable problems in pets are on the rise.

Learn the signs and common treatments for the chronic and acute complications that may develop so you can help catch them early in your feline patients.

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

Knowing about the drugs your veterinary practice uses is becoming increasingly important as new products emerge and clients become more aware of options. Here's how to educate-and bond-with your clients using your drug expertise.

As a veterinary team member, you expect the unexpected. Here's how to stay calm when dealing with stress.

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.

Get a leash, on leashes.

In-home sales parties can be a good reminder for how you should be connecting with clients.

How to respond to "Can I buy this elsewhere?"

Consider the five senses and create a peaceful practice environment for your stressed-out patients.

Do you have what it takes to create your own successful side business?

Use these scripts to turn phone shoppers into clients.

Are you a successful veterinary technician who is considering tackling a new position in the veterinary field? Or are you a technician who has been recently promoted into a management or supervisory position?

How often do you sit back and really think about what amazing things you do every day as a veterinary technician? How frequently do you pat yourself on the back acknowledging your education, training, and skills? Do you ever reflect at the end of the day on what you accomplished during that day?