Do you feel it? The age of client service is hereand it's here to stay. Here are the six steps this veterinary practice took that lead to a record-breaking year.
Client Relations & Marketing
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At least it doesnt have to be. Let your practice software help!
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
The grown-up holds the purse strings in the veterinary exam room. But dont neglect the heartstrings of the littlest pet owner, who may be as curious as a cat or as scared as a rescue dog.
Pet insurers reveal the prices clients pay to relieve their pets dermatologic miseries.
Give veterinary clients a chance on your Facebook page to share pet picsand a chance to vote for the best one.
Are your veterinary clients not buying flea preventives to protect their pets? You don't have to buy their excuses.
Consider these talking points for veterinary clients who say, "Heck no, GMO!"
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
Keeping it social in the exam room. Rudely.
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The five senses, that is. Touch clients in pleasant, calming, friendly ways by focusing on smell, sound and even taste.
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
You don't have to redesign your clinic from scratch to build in these features. Nothing says "Best. Hospital. Ever." like coffee and potty stations. (You KNOW it's true.)
Turn a rough day in veterinary practice into a game of knowing winks between coworkers and find a more little energy to smile with your clients (even the challenging ones) a little more.
Equine hospitals are ahead of the curve, says architect Heather Lewis. Their DVMs are used to doing more and more of their work in front of clients. Small animal veterinarians could be next ...
Our concierge practice on the small island of Anguilla shows that high-quality care is not dictated by geography or income level.
A pet owner becomes the patient when he passes out during his cats veterinary visit.
What's old hat for your staff is a total mystery to pet owners.
You don't want to accidentally bumble into a "Fluffy's dead" conversation. Try a memorial board to avoid treading on pet owners' feelings after a loss.
Receptionist calls rock star clients home numberand the practice owner gets a letter from the state veterinary board.
Move 'em on, head 'em up
Ticks are second only to mosquitoes in the number of diseases they transmit, which is why its so critical to prevent ticks from attaching toand feeding onpets and people in the first place. Size up pesky ticks with this tool.
Getting the right balance of nutrients is key. Here's a tool to help.
A doctor and a practice manager say its (mostly) YOUthe veterinary team.
Spend five minutes at your next team meeting to take the pain out of pain discussions with pet owners.
Poodles are historically beloved dogs, companions of Roman warriors and French kings alike. But veterinarians and veterinary team members do everyone a favor when theyre familiar with toy, miniature and standard poodles genetic predispositions toward illness or injury.
Clients asking about their bulls-eye rash, flu-like symptoms or tick bites? Hand them this handout.
We all know itweight is personal. It's often an emotional trigger for clients. Avoid the awkwardness and promote healthier lifestyles for pets and owners using these 4 tips.
Your professional reputation can be just as fragile as a socialites honor in the 10th century salons of Paris. Protect yourself.
Responses from the 2016 Firstline Career Path Survey.
