Practice Management

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Mathematics is a lovely endeavor. It is straightforward, honest and without complications. Life, on the other hand, is filled with un-asked for permutations that drive us up walls, which when fully considered using Newtonian physics is a practical impossibility.

I will be receiving a retirement plan distribution when I change jobs. I intend to roll it over to my new employer's plan and have been told that such a rollover will avoid a 20 percent withholding tax.

Veterinarians have a limited ability to control drug costs. Selling drugs to veterinarians is —well, it is a seller's market. Although it is true that there are many vendors to buy supplies from, many of the big-ticket drugs from big-name companies that veterinarians deem to be more profitable are under patent. This means that when buying certain items, veterinarians are "price-takers" much like farmers are price-takers when it comes to selling their crops or livestock.

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The pet cat population in the United States exceeds the pet dog population, yet the average cat visits the veterinarian only half as often as the average dog.1 Conversely, advancements in feline health care offer us more opportunities to maximize cats's long lives. It's our job to make sure cats receive routine care.

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It should be straightforward: You tell your clients what to do, and they do it. Aren't client relations supposed to work this way? After all, you're a doctor, you have command of the English language, and your clients love their cats and want to care for them. Unfortunately, compliance doesn't happen as frequently as we'd like, even with intelligent, committed clients. Reversing this trend means understanding-and eliminating-the reasons for client noncompliance.

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A good example makes for a great presentation. But it's not always easy to find an image when it's time for that career talk at the high school. One solution: "Keep a camera on hand to record interesting or humorous cases," suggests Dr. Ellen Paul-Kuchenbrod of Lipton Animal Hospital in Urbana, Ill. "You can also take pictures of radiographs that show unusual foreign bodies ."

One challenge of team management: Making sure everyone pulls his or her weight. "We found that our veterinary assistants and technicians like to congregate in certain areas of the hospital, and when someone needed help in another area, they'd kind of look at each other to see who would go," says Jean Weaver, hospital administrator at Catawba Animal Clinic, located in Rock Hill, S.C.—a seven-doctor practice with 33 support staff members.

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East Hilliard Veterinary Services in Hilliard, Ohio, started a pet weight-loss plan in October 2003. "Pets on the program have lost more than 525 pounds, with 35 pets reaching their goal weight," says Client Relations Specialist Stephanie Pepper.

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Since 1997, approximately 27 million adults in the United States have become victims of identity theft according to the Federal Trade Commission. To minimize your risk—and the risk to your team members and clients—follow these cautionary steps at your practice:

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Have you ever stopped at a traffic light or just walked through a new section of town and inhaled the smell of garlic coming from a local Italian restaurant or the unmistakable aroma from a BBQ eatery? When you are paying the bill, do you ever wonder how you made the decision, spur of the moment, to fill up with pasta or ribs?

Letting go of regret

Regret is inevitable, but we don't have to hold onto it and the pain it causes.