Practice Management
Taking vacation is [im]possible
Actionable steps to make stepping away from your veterinary clinic actually work.
Make the most of hard-working veterinary employees who wont stay forever
Work your way backwards to get pet owners in the door
Behavioral event modeling is a fancy business term for thinking about who will pay for a product or service in your veterinary hospital exam roomand thinking about how to get that person there in the first place.
How to predict veterinary compensation: part two
Examining why starting veterinary salaries vary from year to year.
6 reasons why the proposed Fairness to Pet Owners Act fails veterinary patients, practices
The legislation is a solution to a nonexistent problem, veterinary business consultant writes in an open letter to Congress.
6 ways to stop wasting your time
Be creative in delegating, rethinking and streamlining veterinary practice tasks that too often bring you to a halt.
"Nobody's got time to train veterinary team members!"
Managers: Avoid the clique contagion
The contagion: Cliques. These groups of employees seem to band together for their common goodnot to be confused with the common good of the veterinary practice.
Meet the Millennials
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
Ohio veterinary practice adopts Fear-Free approach, boosts team morale
Team members became more flexible and supportive of each other.
Three things you can do to be Fear-Free-fast
Kelly Searles, practice manager at Bigger Road Veterinary Center in Springboro, Ohio, shares quick strategies any practice can implement to lower patients stress.
Q&A: Should veterinary practices be open Saturday?
Veterinary Economics Editorial Advisory Board members are mixed on weekend's potential.
Two practices shine light on laser therapy in the veterinary business model
Billing it as a standard of care is among the takeaways of success stories.
I rocked my hospital's inventory
Take a stand and educate veterinary clients about breeders
We can't ignore our place in client education and more responsible pet adoption anymore.
Download this tool to help clients talk to a breeder's veterinarian
Emphasize these 5 things to educate clients on reputable breeders.
Back Office Blunders, Episode 1: Celebrity vaccine recommendations
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccination recommendations. What would you do?
Client handout: Helping pets who have lost their best buddy
Losing a housemate can be hard on the entire familyincluding the other pets. Point clients with surviving pets to this handout for solace and tips.
Learn to fight pets' fear More than 15 hours of in-person training, coming up soon!
Check out these resources, join the pet happiness revolutionand tell us how it's going!
'That was easy:' Veterinary clients want to hit the Easy Button
Ease of doing business trumps exceeding expectations for clients.
Track the top reasons clients are calling and dial up efficiency in your veterinary practice
Use this tool to improve client communication and save time.
Use this tool to identify how your practice can make visits easier for clients
Download this sample survey to see if clients think working with your veterinary practice is too hard.
Questions asked for the 2015 Veterinary Economics Career and Family Survey were personal and telling
Check out the 96 questions we asked of respondents.
Client handout: Play and exercise for your rabbit
Floppy needs his playtime and exercise just like humans do! Rabbit owners can use these tips and tricks to get everybody hopping.
Client handout: Pain in rabbits
It can be hard to tell when Floppy's feeling painful. Pet owners can use these tips to learn more about rabbit pain.
Client handout: My bird won't stop feather picking
If pet owners are in despair over their bird's feather picking, have them use this handout to understand more about this common (and frustrating) problem.
Client handout: Welcoming your new bird home
Help new bird owners prepare for their feathered friend's arrival with these tips.
Client handout: Choosing the best cage for your bird
Use these tips to make your feathered friend's roost a safe and happy home.
Client handout: Types of play and exercise for ferrets
Energetic and inquisitive ferrets need plenty of play to stay in tiptop shape. Have pet owners try these tips.
Client handout: Why choose ferrets as pets?
Your client wants a playful pet, but works all day. Maybe they should try a ferret!
