Practice Management

Test yourself: Take 10 minutes and consider these 10 common insurance myths and facts. (Data based on the 2012 Advanstar Survey on Veterinary Pet Insurance; 2,349 respondents.) As you check your answers, you'll find information and resources you need to make pet insurance work for your practice and your clients. Give yourself a point for every correct answer and find out if you’re an insurance expert with the scorecard at the end of the quiz.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Test yourself: Take 10 minutes and consider these 10 common insurance myths and facts. (Data based on the 2012 Advanstar Survey on Veterinary Pet Insurance; 2,349 respondents.) As you check your answers, you'll find information and resources you need to make pet insurance work for your practice and your clients.

Bust this myth: Pet insurance companies will decide the medical care practices offer.

Ariel, Bayley, and Major "speak" about pet insurance experiences and the veterinarians who came to their rescue when they tangled with a garage door, a 55-gallon aquarium, and a rock.

Set team members on the right social-media trick at your practice with this customizable policy.

Work through this list of questions before signing a contract with a management software provider.

Firstline asked team members to name their biggest frustrations in practice. Heres a sample of their answersin their own wordsand tools to boost morale and efficiency.

Use these cards to gently remind veterinary team members that everyone chooses their attitude at work.

Veterinary Economics requested key facts from veterinary practice management software providers.

Halt the tattlingand hail good attitudeswith this simple trick.

Sheila Grosdidier counsels a team member battling low team morale.

Is your practice ready to compete?

This practice uses the syringes to hold endotracheal tubes instead of gauze.

This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?

Members were asked, In the last year or so, what has been the single most successful method youve used to attract new clients?

Follow these guidelines to avoid making a hasty hiring decision.

Use these six steps to keep your practice website out of the litter box.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel its a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.Overworked

Use these steps to address this serious breach of trust.

Staff turnover is a costly waste of your team's time.