Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
You may think slogans and mottos seem forced or corny, but if they're good enough for multinational corporations, they may work for your clinic.
Actionable steps to make stepping away from your veterinary clinic actually work.
Behavioral event modeling is a fancy business term for thinking about who will pay for a product or service in your veterinary hospital exam roomand thinking about how to get that person there in the first place.
Examining why starting veterinary salaries vary from year to year.
The legislation is a solution to a nonexistent problem, veterinary business consultant writes in an open letter to Congress.
Be creative in delegating, rethinking and streamlining veterinary practice tasks that too often bring you to a halt.
The contagion: Cliques. These groups of employees seem to band together for their common goodnot to be confused with the common good of the veterinary practice.
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)
Team members became more flexible and supportive of each other.
Kelly Searles, practice manager at Bigger Road Veterinary Center in Springboro, Ohio, shares quick strategies any practice can implement to lower patients stress.
Veterinary Economics Editorial Advisory Board members are mixed on weekend's potential.
Billing it as a standard of care is among the takeaways of success stories.
We can't ignore our place in client education and more responsible pet adoption anymore.
Emphasize these 5 things to educate clients on reputable breeders.
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccination recommendations. What would you do?
Losing a housemate can be hard on the entire familyincluding the other pets. Point clients with surviving pets to this handout for solace and tips.
Check out these resources, join the pet happiness revolutionand tell us how it's going!
Ease of doing business trumps exceeding expectations for clients.
Use this tool to improve client communication and save time.
Download this sample survey to see if clients think working with your veterinary practice is too hard.
Check out the 96 questions we asked of respondents.
Floppy needs his playtime and exercise just like humans do! Rabbit owners can use these tips and tricks to get everybody hopping.
It can be hard to tell when Floppy's feeling painful. Pet owners can use these tips to learn more about rabbit pain.
If pet owners are in despair over their bird's feather picking, have them use this handout to understand more about this common (and frustrating) problem.
Help new bird owners prepare for their feathered friend's arrival with these tips.
Use these tips to make your feathered friend's roost a safe and happy home.
