Practice Management
What if clients aren't buying into my preventive care plans?
July 16th 2014Best Care Animal Hospital (BCAH) is a hypothetical seven-doctor companion animal practice serving a large metropolitan area in the Northeast. The practice has been in existence for more than 20 years, but Drs. Cynthia Smith and Ronald Topps purchased the practice from the original owner about five years ago. Since then, the practice has grown tremendously and is well known for providing excellent veterinary care and service. Drs.
How our veterinary hospital survived an employee mismatch
July 14th 2014Why one DVM's style didn't fit-and what we did about it.This was written by one of 10 finalists for the Veterinary Economics Practice Manager of the Year award, sponsored by VPI. For more from each finalist and a slideshow of the nominees, visit dvm306.com/PMOY.
Make your veterinary team your No. 1 client
July 1st 2014Consider this advice to treat your team members as important clients.Telling your team to treat clients well isn't enough. Instead, try to see your team as your most important client. Treat them the way you want them to treat your clients. How well you treat them has a major impact on how well they treat others. Use these three steps to put your team first: