Practice Management
Use 'found money' for team outings
Using money not accounted for to fund team outings is a great employee bonding experience.
How to make your associates hate you
Watch how you treat your associates-you may be grooming them to resent you.
Give gas cards to boost morale
As gas prices stay steep, gas cards are a great way to reward employees.
Changing behavior can hurt your image
When trying to make a positive impression, people often behave in ways that contradict gender stereotypes.
Q&A: How to keep employees busy
Use this technique to find ways to fill hours for underworked employees.
Giving leave time to employees
Employees must meet a variety of requirements to qualify for leave under the Family and Medical Leave Act.
Protect yourself from the flu
Prevention is key to avoiding this wintertime malady.
Associate pay outpaces inflation
The average associate salary was $84,331 in 2007, exceeding the 2005 average by 17 percent, the Veterinary Hospital Managers Association reports.
Make product sales a profitable piece of your practice
Clients need the products you offer to provide the care their pets need. And when it all works right, product sales benefit your bottom line, too.
It's National Veterinary Technician Week
National Report -- National Veterinary Technician Week begins today (Oct. 12), honoring veterinary technicians for their work.
Team members with too many pets
The number of pets isn't necessarily the issue. It's employees' ability to care for them that can damage workplace harmony.
Self-evaluation worksheet
This form allows employees to assess their performance at work.
Bonus program description
This excerpt from Eastside Animal Hospital's employee manual outlines the practice's bonus program.
Quarterly bonus program spreadsheet
Adjust the data in this document to calculate your own bonus plan.
Managers' Monday: Interview do's and don'ts
Be careful what you ask job candidates.
Applicant evaluation form
Use this form to help you document hiring decisions.
Hire, train and retain – advanced personnel management techniques (Proceedings)
Understand the responsibilities and functions of all individuals employed in your practice.
Guiding your team through times of transition (Proceedings)
What types of transitions does a practice encounter?
Common conflicts between associates and owners: What can you do? (Proceedings)
There is anticipation in the air as a new associate (frequently a recent graduate too) joins a practice.
Practical practice tips (Proceedings)
Working smarter, not harder, should be the mantra of every business today. It seems there's too much to do in too little time.
Five myths about associate compensation (Proceedings)
What's fair when it comes to associate compensation? Owners and associates want to know, and too often each party's understanding of what's fair lies at opposite ends of the spectrum.
Human resources mistakes and how to fix them (Proceedings)
Have you ever been asked, "Why re-create the wheel?" It's a valid question and one that you should always keep in mind when it comes to business.
Create an accountability structure that works (Proceedings)
A common mantra that I preach to my consulting clients is "Make sure your practice is centered around the Circle of Care."
Keep the bugs out-and have fun doing it
Use this fun game to reduce the amount of flies in your facility.
Conflict: How to overcome approval addiction
How to handle tough situations in the office.
Watch out for dangerous assumptions
Make sure your staff knows how to handle the most essential duties.
How to dispose of leftover medications safely
Here's a hint: Don't flush them down the toilet.
Misread signal triggers strange gyrations
A mixed-animal veterinary clinic holds a large number of distractions for the casual observer.
A winning bonus program
This bonus program rewards employees fairly.
9 steps to effective staff meetings, implementing change
Follow-through after meetings is a frustrating issue in many practices.